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St John & St Elizabeth Hospital
2021-01-26
Person
1
5
0
Written by a patient
Written by a patient 26th January 2021
This place is beyond a joke! Before my surgery I was told I had to pay up front to later be refunded by my insurer. I did as I was told. But still provided my insurance details on all my forms when it came it all my appointments. However I was logged as a 'self- pay'.
For the last month I have been trying to sort this to get my money back. I finally had my insurer pay Hospital of St John and St Elizabeth and now they are saying they cant find the payment. That's despite me sending the invoice and remit. Now they have my money and my insurers money! Clearly they have my money. They have the evidence of that in two documents and I have a further document proving they have been paid.
All I keep getting is 'we will check this Friday and see if it's hit the account'. Payment was sent!
I am a final year student. I don't have much money. The money I did use was a loan. I think it's disgusting what you've done!!!