Beckett Street, Leeds, England, LS9 7TF
very grateful for care received - all nurses introduced themselves & explained who they were working with & the role they were undertaking Was very important & helpful to get into the routine of the ward Made all the difference #mynameis overall care was professional and clearly part of an outlined recovery process which was useful to understand as a patient nursing team were great & also made new/unsettling experiences calm & unfussy Consultants were also v kind and a good sense of team work Personally i also very much appreciated my own room & the calm that created for me Overall it was a much better experience to stay in hospital than I feared and cant thank the Ward team enough for making my stay easy - thank you!
The medical staff & support staff were all professional and caring- despite the obvious immense pressures on their time & the number of patients under their care. The food was the best I've had in the 3 hospitals I've stayed at over the last 4 years. The ladies who did meals/ refreshments were kind & always asked how I was. When I wasn't feeling well enough to have a meal they tried to find me something else including toast, fruit juice, spare sandwich. I was lucky enough to have a room to myself with en suite- it was immaculately clean throughout my stay. My only gripe was the TV & radio payment system. I used it nearly every day but I suspect it is far too expensive for some patients to use - especially if they are in hospital for more than one/two days
I was admitted to this ward with meningitis. From coming onto this ward it was immediately apparent everyone knew exactly what they were doing and were doing everything to the book. In a previous job I used to work selling infection control products to hospitals. One of the biggest battles hospitals seem to face is accountability when it comes to infection control and the amount of importance clinicians place on adhering to infection control procedures. My other half was visiting in the morning and was dressed for work. One of the clinicians suspected he was a doctor and quizzed him about his hand washing, gloves and apron. What this highlights is textbook attitudes to infection prevention and something I just had to write about. It's so hard to question someone you don't know about their hand washing etc but it was done to adhere to guidelines and protect patients. So often in my job you hear stories of how clinicians are too busy and don't appreciate the importance of infection control - not on this ward. I hope the person who did this gets the feedback from management they deserve. I felt very safe here and cant imagine being on a ward where everyone is so on the ball.
Auxiliary staff private conversations in patients presence were not welcomed and appropriate. Waiting times fro staff to attend after pressing buzzer were long. I felt not at ease to ask for more than absolutely critical help. That left me feeling lonely and at times in pain and uncomfortable. Little things i.e. pillow adjustment, helping out of the bed, getting fresh water more frequently would make a difference. Asked for more water and it took an half n hour. Asked for painkillers and it took an hour! No clear plan of discharge was explained. No timescale given. Doctors came round and dictated notes to junior doctors but then nurses were not aware of recommendations or requirements. Nurses in charge did a great job, but we felt lack a of ownership/on patient management.