Beckett Street, Leeds, England, LS9 7TF
I was admitted into Ward J23 at St.James university hospital and my experience was the best I've ever had. The staff make you feel so welcome and they put you at ease. After the surgery I stayed the night at the hospital and received the best care. The night staff were particularly spectacular with their care. i would not hesitate to recommend this hospital.
All the staff were pleasant cheerful , very efficient and were very informative and precise. I must say that the experience was a pleasant one made so by the wonderful staff.
If the treatment prescribed for the patient is to recieve time-bound (three times a day - 08:00, 14:00, 22:00) broad sprectrum intravenous antibiotic treatments then enure that this happens at the times prescribed. Do not present a medical stringe to the patient and ask “have you had this injection yet” as the patient will not know what this injection is for and his records should show you whether, or not, he has had this injection. Do not provide a bed in a shared room of four where three of the patients have very extreme, and complicated, medical conditions and need around the clock treatment which which means that the patient cannot sleep due to ongoing movement in the room - the patient may not have slept for 6 nights previously due to their own condition and needs sleep as part of their recovery treatment. Do not allow any patients personal television to be switched on all night, especially when the patient is asleep and the ward staff are aware but choose to ignore. The patient should not have to ask 3 times when he might expect to receive his last timebound intravenous antibiotic, due at 22:00, eventually received at 23:45 after numerous requests. The patient should not have to ask 3 times for the medical socks, as prescribed by the patients ward doctor/consultant, to ensure good blood circulation during treatment.
I was treated with respect and care by all the staff (admin, nursing, doctor). It was a gynaecology appointment with an internal examination + (with my agreement) a student present. I was treated sensitively. The doctor was friendly and put me at ease. I was informed throughout about what was happening and what the medical situation was. My one complaint: The way from the car park to the hospital department was not signposted. It was not at all clear where I should go. The worry of 'getting lost /being late' is not helpful to patients. I have spoken to others who visit this hospital and they agree that clear signs are needed.
Stuart Beck did the procedure and explained it fully, he kept checking I was OK as I was in pain with back and hips. The student (John I think) was good and I was impressed with his knowledge of hypermobility.