Share review of St Hugh's Hospital

St Hugh's Hospital 2021-08-06 Person 4 5 0

I was referred to st hughes regarding my long term shoulder and elbow pain and the consultant I saw was lovely and eventually I felt at ease . However my experience on arriving could have been handled better. I called the week prior to my appointment to accept it and also to ask if my carer could attend with me as i also suffer terrible anxiety and have dizzy spells. The lady i spoke to was reassuring and said it was not a problem and she would put it on my file for when i attended. Upon arrival, the staff on the entrance was very quick to point put i had to attend alone of which i explained why i wasnt . She went off to ask if it had been logged, and in the room where other staff where I heard them say, " they all say that". This I assume was the comment to someone suffering anxiety . At this point I was beginning to get very anxiety and my stress levels where rising. They eventually let my carer I with me . The staff member also told us to put masks on, of which both myself and carer where already wearing. My anxiety was rising and felt like walking out. Luckily for me, the consultant was lovely and didnt mind my carer being in the room with me. I've been to this hospital a few times and my father has his cancer checks here, and have never come across such rude and uncaring staff. All I can say is I know times are hard at the moment , but rudeness and assuming someones illness is not called for. We dont all lie or fain illnesses. There are a lot of us who are genuine. I hope this review is read by st hughes and the staff make sure that if they are assuming someone just says that and we all lie, please make sure that patient can not hear that. Thankyou for adding to my anxiety.