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Asked at reception to use toilet ,reply you can’t come in here- Covid ,it’s been 1yr, no excuse ,everyone needs to use the toilet-Discussed, sent a nearly 80yr old in pouring rain round back of hospital only to find toilets locked ,only available toilet a discussing port-a-loo, used by workmen-No hand washing facilities - and this was after travelling 50miles .Not the best of experience at Private visit . Now I have a bill of £108