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St George's Hospital
2022-10-14
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 14th October 2022
After a false start being lost in the system for 2 years and a complaint about the consultant who "lost me" my case was picked up by Sofia Makrydema who turned out to be a safe pair of hands.
On the day of my op delays beyond her control as staff did not arrive on time so the theatre was not ready but the consultant was. The op was good, continuity of care and follow up from Sofia was good as expected. On the ward could hear the patient who had only just come on to the ward being firmly told to get up out of bed. Only when she got a word in edgeways and was able to say she'd only just arrived on the ward did the attitude become less aggressive. Food I'd had the night before was left on my table overnight and I had to ask for it to be removed next morning. I know the NHS are under pressure and nurses work extremely hard.
Thanks to Sofiya and her team for great care and follow up.