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Written by a patient
26th January 2018


I need to let you know that my appointment letter, dated 12 Jan 2018, for my appointment on 19.01.18, arrived today, 26.01.18. The postmark on the envelope shows that it was sent on 24.01.18. Fortunately I'd received a text alerting me so was able to phone and check the details of the appointment, where I had to come and what to bring. I have been put on the waiting list for surgery and hope that the notification of the date doesn't suffer the same fate.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff