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St Bartholomew's Hospital 2016-02-22 Person 3 5 0

I visited clinic 3 and 1 with my husband. I was very disappointed at the lack of information available. We were sent to the wrong place and then missed an appointment and had to wait an extra 2 hours. The staff sent us to the wrong place and then were not very helpful when we said we had been waiting. Also while I was waiting for my husband in clinic 3 waiting area, a woman called Saira was asking for participants in a research project. I was appalled to see her go up to couple where the man was in a wheelchair and the woman was seated. She proceeded to speak to the woman and completely ignored the man. When the woman said she needed to speak to the man only then did she acknowledge him. I feel this was disgraceful as she needed consent but it appeared as he was in a wheelchair she treated him differently. I think she needs some disability equality and dignity training asap.