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St Albans City Hospital
2016-12-06
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Written by a patient
Written by a patient 6th December 2016
Better explanation from staff about what they are doing and why they are doing it.
Paper work that requires completion by patients could be provided in advance and , where appropriate, online to minimise delay.
Where choices are to be made by the patient it should be clearly put as a question rather than an assumption being made by staff.