Normandy Road, St Albans, Hertfordshire, England, AL3 5PN
Staff were sensitive to individual needs and treated clients with respect. They worked quietly and efficiently. They explained information clearly and were very approachable.
During 14 years of my condition history I have never left hospital doubting myself. The doctor I was seeing didn't help in the slightest, the waiting queue is longer than 6 months, what a waste of time. He had a bad day, and I felt he was steaming out during my consultation. He didn't want to listen to my situation, nor did he care. I am utterly disappointed, never going back. Not recommended!
Better explanation from staff about what they are doing and why they are doing it. Paper work that requires completion by patients could be provided in advance and , where appropriate, online to minimise delay. Where choices are to be made by the patient it should be clearly put as a question rather than an assumption being made by staff.
everybody from the receptionist to the surgeon was absolutely spot on. they all made me feel at ease at all times and specially my assigned day nurse. she was very caring and reassuring and a friendly manner. a huge thank you to the team on the day