St Albans City Hospital

Terrible. I had to wait for over an hour despite calling before hand to check the clinic was running on time. Very poorly run and I would never recommend to anyone

I was lucky to ask and get a private side room .it made my recovery easier after a total knee replacement as it was quiet and I could sleep . The first night was very painful . On the last day of my discharge I was in a ward . My only criticisms ,is of the general visiting hours which are hardly restricted ,except at meal times are not conducive to inpatient recovery at all ! The numbers of visitors allowed are far to many, unrestricted and for to long . This means if you are in a 8 person ward ,with just cubicle curtains around ,you can be in with not just 8 patients but all their spouses ,some who stayed all day , and young noisy children . One patient had 4/5 people with kids , others only one but it was hour after hour . No peace and quiet , plus the staff opposite at the nurses station ,phones , banter , banging, loud talking , it was like Piccadilly Circus . Some times 15 or more people with staff in a small area at once all competing for air time and space . Please reduce the visiting hours to a couple only per session , at set times with limited people per patient . It’s really awful if you are in pain or trying to sleep to recover . The visitors don’t try to be quiet ? They feel they are there to entertain and cheer up so It’s really loud and you have to hear such rubbish being talked just for the sake of it ? Patients are subjected to other people’s private conversations constantly . It’s awful . I had half a day of it and it drove me crazy . Probably easier on staff if you cut the intrusion of visitors back please . Patients who are ill don’t need lots of visitors ,it’s tiring after a general and big op . Thank you .

I syayed on becket ward after a total knee replacement. The informatiion given before surgery was extremely informative. The staff could not have been nicer. The doctors nurses and physio'swere all extremely nice and very helpful.. The cleanliness on this ward is amazing. They make sure everyone has an apron and uses the hand gel before entering the ward. Something i have not seen any where else. I am waiting for a date to go again to St Albans for my other knee. I have no worries about returning to this ward/hospital

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A totally professional team who at all times showed me respect, patience, and loads of care and attention. The whole team 10/10. Thank you Mr Lennie Graves