St Albans City Hospital

St Albans City Hospital 2024-04-23 Person 5 5 0

I was seen as an NHS patient within a week (a cancellation appointment) after referral from my GP. This was under the 'One Stop Doctors' scheme. I first saw a Consultant Surgeon for an examination and he listened to what I said about my symptoms and concerns. I was then taken to have a mammogram followed by an ultrasound. The results of these were available soon afterwards so I met the Consultant again to discuss these, which fortunately were clear; he was willing to answer my questions and made a helpful suggestion of a non-subscription treatment of my symptoms. My total appointment time was about an hour - an excellent service and system, and effective use of the hospital's resources and staff time. The OSD scheme is excellent - the unit at St Albans is self-contained; there is no long anxious waiting times between separate appointments which otherwise can be so stressful. All the staff were friendly, cheerful and clearly enjoyed their work in a pleasant, calm environment; it was a weekend and if staff, including doctors and consultants, can work flexibly it makes for the best use of hospital space and resources, and probably reduces the time waiting for appointments and also reduces the admin time and costs of multiple appointment letters/emails/telephone calls. I really hope the OSD scheme can be expanded and used as much as possible.

St Albans City Hospital 2024-04-23 Person 4 5 0

All the staff I have come into contact with have been friendly, caring and professional. Although the hospital is busy, there is an air of calmness which puts you at ease. I like the fact that you are always given the chance to get in touch with one of the team should you have any concerns.

St Albans City Hospital 2024-04-21 Person 5 5 0

I was so impressed by the clinic and the friendly staff. They explained and showed me where to go.

St Albans City Hospital 2024-04-20 Person 5 5 0

Very helpful staff am very happy to take the treatment in this hospital

St Albans City Hospital 2024-04-10 Person 5 5 0

Thank you to the great members of staff within the specialist Breast Care Clinic, very kind, caring and supportive.

St Albans City Hospital 2024-04-09 Person 5 5 0

all the staff where amazing today thank u so much for all your help xx

St Albans City Hospital 2024-04-08 Person 5 5 0

Great service

St Albans City Hospital 2024-04-04 Person 5 5 0

I really recommend this doctor he is professional and very kind

St Albans City Hospital 2024-04-04 Person 5 5 0

All the staff who approached me explained everything thing in detail and gained consent before proceeding.I felt like I was in safe hands when I had appointment.Thank you all for looking after me and treated me well even it’s for a short span of time

St Albans City Hospital 2024-03-26 Person 5 5 0

only seen as an outpatient