Springfield Hospital 2017-12-18 Person 3 5 0

Admissions and discharge were an extremely chaotic experience and not pleasant when feeling anxious on arrival at the hospital. The room I was taken to was occupied so eventually arrived at another room after a short wait. The nurse took me to my room was very hard pressed with mountains of paperwork. When I was discharged the chaos continued. I was waiting for ages then a Dr suddenly came and did what needed to be done and told me I was ready to leave, and asked when my lift would be here (giving the impression that I was expected to leave in a few minutes). If there had been some simple communication in advance my lift could have been ready for me but due to the distance to my home from the hospital this was not possible for well over an hour. I was told to stay in my room until my lift arrived. Cleaners appeared at the door of my room and went elsewhere. The next patient then appeared at the door with a porter and were taken elsewhere. Communication about discharge time would have saved loads of stress for staff and for the next patient who needed my room