London Road, North Cheam, Sutton, SurreyEngland, SM3 9DW
I had a three night stay following a Full Hip Replacement. Apart from my bedroom being rather too warm (it was during a heatwave), I have to admit that everything and everyone was first class. The nursing staff are so caring, friendly and quick to respond to any call or question. Thank you to all the care staff, the physio team, the caterers and support staff - that was a first class performance.
Many thanks for taking the time to write this review, I have passed your comments on to our team. We're pleased that you had a positive experience at our hospital and we wish you well with your recovery.
I have been treated twice now at this hospital and it has always been a good experience: friendly and professional staff, and a calm and clean environment. It is ideal for recuperating post-operatively. The food is good, and the rooms and en suites feel quite “hotel-like”, for a Hospital! My favourite part of this hospital is the lovely warm hydrotherapy pool, and the amazing physiotherapy team.
Many thanks for your fantastic review, we're very glad that you had a positive experience at our hospital.
Staff don't talk to each other no continuity
I’m sorry you feel there were communication and continuity issues on this visit to the hospital. We would welcome the opportunity to discuss your concerns. To arrange this, please contact our Matron's PA, Jane Hodgson on 0208 335 4584.
I am currently undergoing treatment at this hospital and on the first time (consultation) my appointment ran late by over an hour, the second time I had blood tests and an MRI scan. The MRI scan was booked on the wrong day and I was unable to have my blood taken since the rooms were locked and the reception staff were unable to lock them and didn’t know where the keys were. The third time (to get my results when I was already stressed about it) I was called prior to change my appointment on two occasions and then on the day my appointment was again, over an hour late. Safe to say the NHS gives far better service and I will be looking at moving my healthcare services somewhere else.
We always strive to deliver a high standard of service and we’re sorry we didn’t achieve this on your recent visits to the hospital. Listening to and acting on feedback is important to us so we would welcome the opportunity to meet with you to discuss your experience. To arrange this, please contact our Matron's PA, Jane Hodgson on 0208 335 4584.
My surgeon and anaesthetist were excellent and I was well looked after in the recovery room. What I experienced back in my own room varied. The night staff with a sister in charge were excellent; organised, caring and empathetic. The day staff lacked having a sister in charge. A different staff nurse was in charge every day and there was no cohesion. Majority of staff seemed unhappy with their work and even spent time complaining outside my door. I wasn’t helped with washing and on the 4th day asked for assistance to have a shower after breakfast and someone reluctantly came at 2pm!! This was my first experience of private health care and in future I'll take my chance with the NHS and save my BUPA payments. Ps the catering staff and food was excellent.
I’m sorry you feel you didn’t receive the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us. Please contact Jane Hodgson (PA to Spire St Anthony's Matron) on 0208 335 4584 to discuss your experience.