London Road, North Cheam, Sutton, SurreyEngland, SM3 9DW
My family have attended St Anthony's for a number of years for various procedures all of which were to the highest standard, so i had no hesitation in recommending my partner to see a Gyno specialist which resulted in having a day procedure on the 4th December 2018. This was all carried out to the highest standarad but unfortunately this is when everything started to fall apart as far as post operation follow up and support is concerned. The procedure undertaken was supposed to be the prelude for a far more detailed operation which would need to be undertaken once the results and feedback were received from the consultant. As of the 8th January 2019 we are still awaiting the written results of the procedure undertaken including most importantly the follow up recommendations for further surgery. As for a follow up post operation consultation at the hospital which is what we thought was standard practise based on past experience there is no sign of that either.! We have made numerous phone calls asking the hospital to follow this up for us but after a month i cannot believe they are in any way pro-active enough in this totally unsatisfactory situation. So my partners pain continues on a daily basis and without the written report we cannot move forward and arrange the follow up operation. We will not be using St Anthonys either for the main operation or any future consulations as we are so annoyed and upset with the whole situation considering we are paying for this complete lack of service.
Difficult to improve. All staff caring and compassionate
Very good hospital, & an added bonus for my total hip replacement was their new hydropool. Staff were very nice, efficient & caring. Only slight criticisms; no raised toilet seats provided ( & v difficult for “hip” patients to use the very low WCs) Hotel aspect quite good food 7 out of 10 & TV a bit limited (no channel guide even!)
I had a three night stay following a Full Hip Replacement. Apart from my bedroom being rather too warm (it was during a heatwave), I have to admit that everything and everyone was first class. The nursing staff are so caring, friendly and quick to respond to any call or question. Thank you to all the care staff, the physio team, the caterers and support staff - that was a first class performance.
Many thanks for taking the time to write this review, I have passed your comments on to our team. We're pleased that you had a positive experience at our hospital and we wish you well with your recovery.