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Spire Parkway Hospital
2024-01-06
Person
1
5
0
Written by a private patient
Written by a private patient 6th January 2024
I had an appointment on 6/01/24 with Mr Patel at 10:30 to assess for eye surgery. I arrived a little early and booked in. I was told to wait in the seating area which I did. Over quarter of an hour later no-one had called me to my appointment, so I informed the reception team that I was not prepared to wait any longer as I was paying a private consultation fee. I let the hospital and on return to home made a complaint to the hospital. They answered saying that the hospital had tried to phone me to cancel the appointment as Mr Patel was not available. This is totally rubbish as there are no missed calls from the hospital on my phone until 11:06 which was half an hour after my appointment. I any case if Mr Patel was not available why was I not informed of this by the reception staff when I booked in? Totally unprofessional in their service and incompetent complaint handling. I seriously don't recommend that anyone should trust this hospital for health care!