Povey Cross Road, Horley, Surrey, England, RH6 0BB
Whilst the clinical care and equipment used in this hospital was excellent, I would also like to praise the staff who dealt with me. In all instances all staff i came into contact with, were professional, knowledgeable, engaging, exuding calm authority in a very friendly manner, and very responsive to personal needs and concerns. If I have negative comment. The coffee from the vending machines could be improved, but a minor complaint in light of the excellent quality of care I received in this hospital
Extremely poor service again. Left hand doesn't know what the right hand is doing. Messages not getting delivered. Extremely poor aftercare and the Spire accounts departments in Reading is quite frankly the worst I have have encountered, including extremely poor customer service and rude / threatening letters. For a private customer who is paying good money I expect a lot better service and respect which is a shame as the staff are quite lovely and helpful but everything else about Spire is quite unacceptable.