Povey Cross Road, Horley, Surrey, England, RH6 0BB
Upon arrival it was suggested that I was here for “Willie Wednesday” as they call it. The introduction was unprofessional and just frankly weird. Throughout the day I was spoken to like a child and with disrespect. The staff behaved oddly at times. When I made requests, I had to ask twice and communication was difficult for some of the nursing staff. Mr Swinn was fantastic and so was the Anaesthetist and Nurse in Charge. The assistant Nurse struggled to take my blood pressure each time, dispute using 2 machines and then attempting with the manual approach. The entire experience was so disappointing I decided to not stay the night and left at the earliest opportunity following my operation. Upon discharge I received conflicting recovery advice. In summary, great surgeon, clean hospital but appalling support staff. I wouldn’t recommend to anyone, especially at the price I paid.
I was in a very pleasant room for my knee replacement and the nursing staff were amazing, so attentive and looked after my every need. I am aware that I was not admitted for the high standard of meals and the only criticism I had was the meals could have been a little better in comparison with the Spire Montefiore, Hove where I had both hips replaced.
All staff were all lovely and very professional. The room I was in was clean and nicely decorated, as was the rest of the building. The menu and food was also very good. Thank you to every one.
All of the team at the hospital were fantastic. Our son was coming in for surgery and it was a stressful time, but all the staff were welcoming, professional and kept me update on what was happening pre, during and post his surgery. Highly recommended.
From the moment I arrived at the spire hospital. I was treated like royalty. All the staff were attentive & caring. Nothing was to much trouble, I was kept up to speed on every part of my stay. A big thank you to all involved. I would recommend spire to anyone. Cheers Ian Collins
This is the second operation at the hospital, and again the care by the nursing staff was excellent. The receptionists are very polite, friendly and courteous, never too busy to have a friendly chat, and on the day of my operation, a member of staff how settled me into my room, made me feel really at ease and again was very courteous and welcoming. The catering was very good, and it was never too much trouble for the staff if I wanted additional tea or coffee. And after my operation, the nursing staff made me very comfortable, and ensured I was not in too much pain, and keep a watch with out being intrusive.
I arrived early for my bilateral eyelid procedure and was seen to immediately by the receptionist. I found the queueing system and waiting area to be discreet. The staff were respectful and polite. The receptionist contacted the relevant department and made sure I was seen to without delay. Within minutes of checking in, I was in my room. The nurses who were seeing to me were equally professional, and approachable.