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Written by a patient
2nd May 2016


After waiting eight months for Gallbladder removal at Ninewells Hospital in Dundee and receiving little or no satisfaction of the timescale involved in the procedure being implemented, I got in contact with Spire Murrayfield. Within two weeks I had been seen, assessed and admitted for surgery. Everyone, from the receptionists, Jan, who carried my bag, Maureen, who brought round the extensive menu, the nurses, Kerry 1, Kirsty at night, Kerry 2, the following day, the theatre staff, the anaesthetist, Dr Pollock (?) and Mr Akyol, the surgeon, couldn't have been more cheerful and kind. My room was comfortable and clean and I'm sure the food would have been of the same high standard. However, my appetite had been knocked for six by the procedure and I couldn't enjoy it to the full. Apologies to the chefs and the ladies who brought the dishes. Especial thanks are due to the nurses, Kerrys 1 & 2 and Kirsty, who kept me supplied with endless pots of tea. All in all, a worthwhile experience with benefits…….I would appear to be "sorted".

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Dignity/Respect
Involvement
Information
Cleanliness
Staff