Spire Alexandra Hospital 2018-06-14 Person 5 5 0

This place changed my life. The surroundings are lovely, very comfortable with all the amenities one would need. The care is exceptional from the very top to the most junior of staff. They have a high set of ethics and really do 'care'. At 81 and 82 (two hips) I was made to feel alive and worthwhile, not like life was in it's twilight but starting all over again. My extraordinary consultant, Mr Jain is a utter professional who has really changed my life from pain and crying everyday to being able to walk my daughter down the aisle next month. He is extremely skilled, but was able to allay my fears, showing great empathy and belief in me. Anyone who has him as a surgeon is extremely lucky. the team from the welcoming receptionists through to the staff on the ward are exceptional. Professional, friendly and always going an extra 100 miles for their patients. From the minute I walked through the door I felt safe, respected and welcomed. This team could offer training to a number of other 'high class' places they are so good. My first hip was replaced in October 2017 and my second in April this year (2018). On the first occasion, I was cared for by and extraordinary group of individuals; Helen the physio, Donna, Debbie, Adele and Caroline, as well as the night staff, even Bev the cleaner and our afternoon tea lady Linda, were outstanding and all deserve praise for their ongoing patient commitment, kindness and professionalism. They don't ever go an extra mile, they go 100's of extra miles, all the time. Also I must say something about Dr Aneker. She is a very special person and clearly makes a huge personal contribution to the well being of everyone. She is the consummate professional, inspiring, motivational and a true compassionate leader. She is more than outstanding and a total credit to your organisation, as are the other staff I've named above. For my second hip, I was met in reception by Rachel who was extremely welcoming and greeted on the ward by Adele and Christine. they remembered me! it was so reassuring. My lead nurse was Zach, who again reflects all of the standards mentioned above and more. he made a commitment to me that he would be with me all the way to surgery and he was, holding my hand until the anesthetic took over. A real compassion, professional and empathetic man. Christine was again with me, often checking I was alright and making me smile when spirits were low. Again every single person I came into contact with was so caring, positive and motivational, they all made me feel so able. This team are not only outstanding, they deliver excellent care in a challenging environment, without anyone knowing there is any pressure. I count myself as being very lucky to have been cared for at the Spire Alexander and would recommend it to everyone I know.