Salts Medilink Stoma Nursing Team

Salts Medilink Stoma Nursing Team 2022-03-14 Person 5 5 0

The nurses Debbie and Bukky were absolutely lovely. Very friendly, informative and was happy to answer all of my questions and provide advice. They made me feel very comfortable.

Nothing

Salts Medilink Stoma Nursing Team 2022-03-14 Person 5 5 0

All the stoma nurses from day one have been caring, professional and tactful. There is so much to take in in a relatively short space of time yet they managed to get the details across without being patronising. They also encouraged one not to be too overwhelmed by the experience. The balance of detached professionalism and personal care is not an easy one to achieve, yet they seemed to manage it making one feel confident in their expertise and a sense that they actually care.

Apart from waving a magic wand and making it all disappear there is very little they could have done any better.

Salts Medilink Stoma Nursing Team 2022-03-13 Person 4 5 0

Overall I was completely satisfied with the care and service I received. The nurse was very knowledgable and explained everything in detail which made it easier for me to understand. She was very professional in her approach to the care and service delivery. Excellent service, thanks very much.

None

Salts Medilink Stoma Nursing Team 2022-03-09 Person 5 5 0

The service was excellent,i felt i was looked afrer well and explained everything. I feel if i need the nurses in future i can contact them. I have had 2 episodes of care under the nuraes as have had both an Ileostomy and Colostomy.

Nothing all good.

Salts Medilink Stoma Nursing Team 2022-03-08 Person 5 5 0

From the outset the care, compassion and professionalism shown by Gill was just incredible. My wife was admitted to hospital with what turned out to be bowel cancer and had emergency surgery and a stoma. This was of course a shock to us and something my wife had not expected and so for us all was something we needed to come to terms with and learn about quickly. Gill was there for us as incredible support with honest caring and practical guidance. We honestly cannot thank Gill enough. Her help continued as she was always available with any questions we had when unsure. Incredible care from an incredible lady.

Salts Medilink Stoma Nursing Team 2022-03-05 Person 4 5 0

It’s 5 years since I came into contact with Fiona Holtham after having my bladder removed due to bladder cancer. I was emotional and scared Fiona was amazing and has continued to be so ever since.she is caring,reassuring compassionate and very professional. I have total trust in her and know she will always do what is best for me, .

Nothing

Salts Medilink Stoma Nursing Team 2022-03-04 Person 5 5 0

Amazing service from Harriet seeley. My stoma nurse. She looked after me like my mother

N/a

Salts Medilink Stoma Nursing Team 2022-03-02 Person 5 5 0

Harriet has been my stoma nurse for nearly 2 years now and she has been wonderful the whole way through the process. She is always there to answer my questions and give me lots of support. I have a lot of illnesses and stuff going on in my personal life and she doesn't just help me with my stoma, she listens to me and really cares. She cheers me up when I am feeling down. She has fixed me every time I have a problem with my stoma and I do not know what I would do without her. Thank you Harriet :)

Nothing

Salts Medilink Stoma Nursing Team 2022-03-02 Person 4 5 0

I’ve found everything about the support I’ve given excellent and a real comfort to me. I’ve had timely responses to any issues and it’s made a real difference to my emotional state and wellbeing.

Nothing

Salts Medilink Stoma Nursing Team 2022-03-02 Person 4 5 0

By contrast to some of the general nursing care I received, the stoma care was excellent. The stoma nurses were unfailingly helpful, expert and understanding. I'd been warned before my (urgent) surgery that I might wake up to find I had a stoma, so obviously I was rather apprehensive. However, when I did come round, the stoma nurse was there, and explained about it in detail. I was surprised how quickly I accepted the situation, especially since I'm probably the least brave person I know, and I'm sure that my experience was due to the nurse talking me through it, and showing me there and then, how to empty and change the bag, etc. While some of the general nursing care was good, a small number of general nurses were appallingly unreliable, unwilling to listen to me generally, especially unwilling to listen when I expressed anxiety, and (worst of all) made me wait, sometimes an hour or more, for pain relief when I'd told them I had breakthrough pain. By contrast, the stoma nurses became for me rather like an oasis in a desert. I knew I could rely on the stoma nurses to be empathic and to respond effectively and rapidly, irrespective of the heavy workload. So, five stars. Living becomes very complicated when you have a Stage 4 rectal carcinoma, and it really helps to have good, responsive stoma management. Plus they explained all about future stoma supplies from SALT, and what they told me has been borne out by my experience post-discharge. So thanks to all concerned.

I can't think of any ways to improve the service. I had information, treatment and good information from the stoma nurses directly, and printed info for more detail, plus they arranged my future supplies.