Salts Medilink Stoma Nursing Team

Salts Medilink Stoma Nursing Team 2023-08-02 Person 5 5 0

I had a series of leaks from my Ileostomy that resulted in nsome raw skin and I was unable to attach my appliance.I rang an old number I had for the local Stoma nurse and was connected to Harriet. I explained the situation and she was with me in 2 hours. She recommended a solution, and as we were travelling to a wedding in the South of England reassured me it should be ok. She phoned that evening to check I was ok. I was followed up by Lisa a few days later who introced a seaweek dressing and over the coming days this accelerated the healing process and afgter 13 days it has almost healed completed. I have had my Ileostomy almost 30 years and I am still using the 2 piece system that was recommended after the surgery. I had some discussions with Lisa and after trying a one piece system am inteding switching once I have used up my exisiting stock.

I have been exceptionally impressed with the care and advice given on this episode by initally Harriet and subsequently by Lisa and feel confident that were I need to ask for help it would be there and quickly resolved

Salts Medilink Stoma Nursing Team 2023-08-01 Person 5 5 0

Katie is a fantastic nurse, very supportive, knowledgeable and kind

Delivery of product

Salts Medilink Stoma Nursing Team 2023-08-01 Person 5 5 0

Crohns, ulcerative colitis and lupus

Perfect

Salts Medilink Stoma Nursing Team 2023-07-28 Person 5 5 0

After major surgery, visits and support by the community stoma nurses was necessary. The nurses were friendly, professional, discussed whatever issues one raised and inspired confidence. Their support was reliable and they ensured that everything worked properly. Their advice and offer to take phone calls if necessary in the future was very reassuring. I was most grateful and thank them for all they did to help me.

There is much to take in when using a stoma bag for the first time. From my experience, repeating advice and instructions - sometimes even twice is not enough! Ensure the patient is clear which is the Personal Number on the Medilink order form. Explain that when an appointment is made, why they could be delayed so that planning a visit on the day ensures reduced anxiety or time wasting. Provide nurses with a towel or wet/dry wipes needed when they demonstrate procedures.

Salts Medilink Stoma Nursing Team 2023-07-28 Person 5 5 0

All of the staff that I have seen in the SALTS Team have been professional and courteous in their approach. Messages have been answered promptly and advice freely given. Solutions to problems have been quick and supplies provided in a timely manner. The SALTS Team members that I have dealt with have certainly made the surprise of getting a stoma a far less problematic experience than I envisaged.

The team members that I have dealt with have all been excellent

Salts Medilink Stoma Nursing Team 2023-07-27 Person 5 5 0

It was helpful and a pleasant experience

Nothing

Salts Medilink Stoma Nursing Team 2023-07-25 Person 5 5 0

Excellent sevice

Nothing

Salts Medilink Stoma Nursing Team 2023-07-22 Person 5 5 0

Crohn’s disease Colostomy stoma

I am aware that my stoma nurses have been informed they may no longer have a clinic room. I am only 3 months post surgery, and the service from the stoma nurses is, and will always be, endlessly invaluable to myself. They have been an incredible support to me. Gill and Louise really are amazing. I have already struggled several times in the past with making appointments as they are unsure of being able to offer me an in clinic appointment. When I have come I have often had to move areas which isn’t acceptable. Having had this major surgery and a stoma introduced has been very hard to overcome, something I’m dealing with now everyday. To hear that there may no longer be a specific safe space to come for appointments has left myself very anxious and frustrated. Home visits are not viable to myself as I work full time, so this is not an option for me. I fear for others also who also use the service and in the future people In a similar situation to myself and the negative, distressing impact this will have. It is quite frankly appalling.

Salts Medilink Stoma Nursing Team 2023-07-19 Person 5 5 0

Stoma nurses are absolutely fantastic, treated me with total respect and also showed my wife how everything works and answered questions..

Only thing that could have been handled better was before my operation the stoma nurses were given the wrong name so I did not get to see them pre op.

Salts Medilink Stoma Nursing Team 2023-07-16 Person 4 5 0