Reviews
Reviews
Although Russell's Hall Hospital is a.very large centre for the area it felt as though I was an individual and not just one of many patients.
From the receptionists, nurses, doctors and surgeon I received personal attention and care.
Dr Chueng provided my eye surgery earlier in the year.
I want to express my sincere gratitude to him and his team for the outstanding care I received throughout my treatment. From the very first consultation, I felt reassured by his professionalism, expertise, and the clear way he explained every step of the process. On the day of surgery, his calm and confident approach, along with the kindness of the whole team, put me completely at ease. The results have been life-changing, and I couldn’t be more grateful for the skill, precision, and compassion that you all showed. Thank you for making what could have been a daunting experience such a positive one — you’ve genuinely made a huge difference to my quality of life.
Not even treat me for my condition disgusting
Hi Thank you for our recent feedback. We value our patients feedback and this is taken very seriously. We are sorry that your recent experience was not a positive one. If you would like to discuss your concerns further please contact our PALS Team on 0800 917 2855 or by email at contcat.bchc@nhs.net where we will be happy to discuss your concerns further. Kind Regards and we look forward to hearing from you soon. Kate Lawrence PALS & Patient Feedback Manager
I received excellent care whilst having surgery at Russell’s Hall. The staff were, without expectation professional, but also very kind.
Russell’s Hall was spotlessly clean and well staffed. I am grateful for the care I received.
Great staff caring & considerate & wonderful
Volunteers also.
Love this hospital, love the staff especially those in endo dept
Fantastic care in a modern clean environment
I went to Russell’s Hall surgical assessment ward for a suspected appendicitis. The ward was fairly busy so I was prepared for a wait. At first everything seemed fine until other people started complaining about the length of time to get treatment. No information was relayed to patients about progress, no doctors were available for long periods of time in the end I waited over 12 hours and decided to leave after been told no doctors were available.
In my opinion this system isn’t working at all and could be potentially dangerous to patient care.
Consultant was amazing
HCA where there to do a job and didn’t really speak much
I as a patient have always received good care when i have been admitted to this hospital and also as an out patient. I have always found the staff to be friendly and helpful. I have received outstanding treatment in order to make a full recovery from serious illnesses on more than one occasion.
If it was not for my treatment at this hospital, i don't think i would be here today, so i am truly grateful for all that was done for me.