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Royal Victoria Infirmary 2011-09-17 Person 4 5 0

The new children's hospital is overcrowded and the staff appear to be unable to deal with the enourmous crowds that occur in the main reception area. We have regularly been given incorrect information about where to go and have been forgotten about three times in our last three visits. However the nursing staff who had to deal with our son and his needle phobia were first class and, despite being unable to obtain a blood sample from him, they could not have done any more than they did.