Royal Sussex County Hospital 2011-08-08 Person 4 5 0

I saw Mr RJS Howell today. My experience of the consultation with him was excellent. I had a minor operation in LVH and that too was excellent. The nurses were really kind and professionals was the surgeon and anaesthetist. I would like to give feedback on the preceding contacts I had as part of this episode. I do think that the experience would be improved if the receptionist in the clinic was more informative and looked at me when she spoke to me and she gave me information on how long I might have to wait and maybe even where the toilet was located, just something to make me feel welcome. My experience of her was the same on both occasions. I saw Mr A Mittal on 7.3.11 and the experience was not as good. I felt I had to give all the information and prompt him with questions to get further information. The training doctor with him (female) was much more sympathetic and I felt she was listening to my questions. I also attended a pre-op appointment at LVH which I felt could have been combined with the appointment on 7.3.11 as it did not provide me with any further info or I give more info. I had a delay initially in getting an ultrasound appointment. I was told, rudely, that I had been sent an appointment but I know that I didn't receive it. It maybe that it was lost en route as it was sent out at the time of the heavy snow in December. I really did feel badly treated by the person with whom I tried to re-arrange the ultrasound appointment. I should have given feedback sooner but felt too upset to do so. Finally, do the PMI verification and Pre-attendance form need to be sent to me and completed every time I attend an appointment as today no-one asked to see it? Overall, my experience was good but there is room for improvement and I hope you are able to use my feedback constructively with staff to achieve this.