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Written by a patient
18th July 2011


I was booked to see my consultant with regard to an operation I had previously had. They had lost all my Notes regarding the operation. Luckily my consultant still saw me but was obviously Not happy. I have Now requested a copy of my Notes to be sent to me.

Addressing fears
Caring
Cleanliness
Dignity/Respect
Efficiency
Nursing staff
Time to talk
Explanation