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Written by a patient
18th November 2015


I cannot fault the care and attention I received during my recent stay in RSCH. The nurses and doctors were kind, caring and attentive and nothing was too much trouble. The nurses were hard working and always took time to chat to me if I needed to. The only negative aspect of my stay was the food. I found the food to be barely warm, frequently congealed and at times inedible. I tried to cut a piece of chicken on my Roast chicken dinner and the entire plate of food moved as it was congealed together. I resorted to asking family to bring in meals. On speaking to other patients on the ward I discovered they had similar experiences and the topic seemed to have become a running joke. As nutrition is a very important factor in a patients recovery it would be good if the catering was looked into.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
Explanation
Addressing fears
Time to talk