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Written by a NHS patient
2nd April 2022


Everything about this hospital was good apart from a communication problem which occurred between my GP practice and the hospital in the first instance. I believe that the problem lies in the system rather than either institution. Both were keen to do their best but the communication system failed to involve the patient (me) and ended up with me not having an MRI scan when I had a serious issue in my back and only being seen for the first time 7 months later. Had I been put in contact with the hospital directly (as would happen if I was making an appointment for an Xray for example) this problem would not have occurred. Several sets of emails (written by my Dr and the Hosp) about this situation should be on record somewhere.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Safe
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