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royal-orthopaedic-hospital

Royal Orthopaedic Hospital

Bristol Road South, Northfield, Birmingham, England, B31 2AP
 
1 2 3 4 5 65,365 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

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1 2 3 4 5
Review of Admissions and day case unit,
21st October 2021


I had a biopsy on 13.10.21 The staff were very kind and empathetic and made me feel very well cared for. Despite of language barrier they made sure that I am comfortable at all times and well informed. I would like to especially thank nurse Tina who took a special care of me. The medical team was also brilliant. Big thank you to all of them.


The only downside was lack of the interpreter at agreed hour but the nurses made sure that we can communicate using Google translator

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Ward 4,
27th September 2021


Overall you where very good. Could not wish for a better consultant than Mr Haleemhe was kind mannered, patient listener, explain everything so I could understand and took my wishes into consideration. A big Thank you. The Anaesthetist and his team were wonderful, explained what was going on and what extra drugs he was giving me what was being prescribed and lucky for me I can not remember anything else until I was in recovery, so he must of done a good job. Well done. Rachel in recovery was kind an explained everything and was reassuring.Thank you. Staff on Ward 4 were lovely. Another Thank you.


Just one small observation don't keep moving the goal post. My consultant was always completely honest with me, but I had my hopes dashed once I achieved what the other medical staff had set and told me what was required to enable me to go home to be told once I had reach them I still had to stay in another night. Nothing worse than spending an extra night on your uncomfortable bed and another night of very little sleep. Mr Haleem was correct once I went on I would thrive. How true feeling less pain, my strength is improving and mentally I am in a very good place since coming home.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
24th September 2021


Pleasant staff working under difficult conditions because of Covid kept informed about the delay in appointment time

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Orthotics ,
8th September 2021


My 9 year old son had an appointment recently with the orthotics department for collection of a spinal brace. My son is completely wheelchair dependent and requires a hoist to be lifted. The treatment room is very small and doesn’t have very much space. As a result, We couldn’t hoist him safely and certainly with any dignity. I’m sure that your moving and handling team would be very dissatisfied with the procedures that the orthotist undertook. My son had to then try and have the the spinal brace fitted once we did mange to get him on the examination bed to ensure that it fitted properly. Because the examination bed is so small, and there was limited space in the room, when the orthotist tried to turn my son, he nearly fell off the examination bed but luckily I was close by to catch him.


Provide larger, wheelchair accessible rooms. Ensure that staff are up to date with manual handling rules and procedures Provide larger medical beds for examinations and procedures Treat patients with dignity and respect

Experience
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
6th September 2021


A clean and pleasant place nice staff, nothing to much trouble.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Admissions and day case unit,
4th September 2021


I was very pleased and happy with my treatment from admitted to discharged i would like to thank all the staff on bluebell suite yesterday for there help made my time there comfortable and relaxed would like to thank all consultant and surgeons that delt with me yesterday everyone was so helpful and reassuring


Absolutely nothing i couldnt complain at all

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
29th August 2021


I had a disectomy at the Royal recently, I am 5 days post surgery. I cannot thank the staff and surgical team enough.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
28th August 2021


Had spinal surgery in June was looked after really well by Mr Haleem and nursing staff on ward 12

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of X-Ray,
24th August 2021


It was hard to give "stars" on all questions as I am only sending feedback on a phone call I had last week with the Receptionist (Gloria) in your X-ray department. I called to query a referral that my GP had sent through and she was so patient, calm and professional. My address was incorrect on your local system and she was able to change this in order that any appointment would go to the correct address. Gloria then trawled through 300 emails to find my referral. The GP had not completed the email referral correctly so she took the time to phone the surgery and ask for a re-referral. It really isn't often that someone will go that Extra Mile, but Gloria most certainly did. Please say thank you on my behalf.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
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Rating not given.
Staff
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1 2 3 4 5
Written by a NHS patient
21st August 2021


Excellent Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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