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Written by a patient
9th October 2020


All excellent. The reservations indicated in 2&3 had to do with uncertainity especially about timing. A very minor issue which was never critical. Mainly inconvenient over pick-up time at discharge.

Suggested improvements
Get main appointment times given by post and by phone to agree there appear to be 2 different systems.

Dignity/Respect
Involvement
Information
Cleanliness
Staff
Experience