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11th June 2021


Just 3 stars for 'timely information' questions as there is a general wait for a phone conversation with a physiotherapist of over 8 weeks now but luckily I got a cancelled appointment slot. The chat was well conducted, and booklet received on line helpful but didnt print correctly. Disappointed I have to wait until August to see physiotherapist face to face as I am in pain and feel any exercises prescribed should be demonstrated to ensure they are done properly. But I understand these are difficult times in the pandemic. Thanks for advice and information and help in contacting my GP. So grateful.

Suggested improvements
Printed booklet of information with exercises - not sent online. Not everyone has printers. Quicker process to see physios.

Experience
Dignity/Respect
Involvement
Information
Staff