Royal Leamington Spa Rehabilitation Hospital

Heathcote Lane, Heathcote, Warwick, CV34 6SR
 
1 2 3 4 5 1,718 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 9
 
1 2 3 4 5
Review of Musculoskeletal Physiotherapy,
4th May 2021


My daughter was very shy and nervous about meeting Hayley. Hayley was incredible continuing to encourage her and observing her movements while she was hiding. I was impressed by her professionalism and ability to switch between talking to me and to my daughter. By the end of the appointment my daughter had gone from hiding behind me to happily attempting to kick a football to Hayley.


It was a long walk from the main reception to the physio area for my daughter on crutches. A shorter distance or a waiting area part way to split up the distance would have helped.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Musculoskeletal Physiotherapy,
28th April 2021


GillIan was very thorough, asking many questions to find out what my problem is exactly and then took the time to video call me to see the problems. She gave me some exercises to do and has arranged a follow up apt to see if they have helped. I was very impressed .


Not applicable.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
1 2 3 4 5
Review of Musculoskeletal Physiotherapy,
26th April 2021


I was treated with respect and care. I felt reassured after my appointment


The parking at the hospital was a nightmare. I had to park in a residential area- i know this is out of your control.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Musculoskeletal Physiotherapy,
20th April 2021


I was treated by Sarah Coles based in South Warwickshire, who was excellent. She was extremely good at identifying my problem, even though we spoke over the phone. She then laid out some very clear, detailed recovery exercises, and a good sense of the progress I should be expecting. Exactly the same in our follow up appointment. She was very empathetic throughout. I really got the sense that she understood why it was so important to me to understand what was wrong and why I wasn’t able to run. Really accommodating of my questions. Useful follow up emails after each appointment outlining the exercises.


Nothing, Sarah was excellent. A friend of mine who has spoken to Sarah was similarly positive!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
1 2 3 4 5
Review of Physiotherapy Rehab Outpatients RLSRH,
13th April 2021


Very happy to see Nicky who was caring, compassionate and efficient! The whole appointment was just as I had expected and email follow up happened as expected. Nice lady on Reception Desk too. Very impressed!


Nothing I can think of!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
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Information
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Staff
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1 2 3 4 5
Review of Out of Hospital Enhanced Care Team,
10th April 2021


Very impressed with speed of efficiency of treatment for outweighed expectations of what was possible in the circumstances. Thank you.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Out of Hospital Enhanced Care Team,
10th April 2021


I have had excellent treatment which I have not for a long time.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Out of Hospital Enhanced Care Team, written by
10th April 2021


I could not fault due service very though.


Nothing.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Experience
Rating not given.
1 2 3 4 5
Review of Out of Hospital Enhanced Care Team,
10th April 2021



I do not think so. I was very satisfied with my care and treatment.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Musculoskeletal Physiotherapy,
31st March 2021


Home telephone consultation worked really well


Nothing. Just quicker access between initial gp referral and time to wait before I could call to book an appointment seemed odd (5 working days), I'm sure there is good reason but as a patient in discomfort I don't understand the delay in just booking an appointment.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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