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14th March 2023


My Husband attended his Vascular appointment this morning, only to be told that there was not a Clinic & that his appointment had been cancelled unbeknown to him, apparently last December (NO communication of this had been received). However, with the exceptional service received by the WONDERFUL Departmental Staff, initially, Jackie (reception) who spoke to The Vascular Nurse (Sarah Adamson), who "bent over backwards" to not only check & review the foot ulcer, but she contacted the Specialist Podiatrist (Kim Brown) & her Colleague (Ellie) who carried out debridement & redress of the ulcer plus pulse checks & other tests & follow up appointment's were arranged. This AMAZING Team is an absolute credit to the NHS & My Husband & I will be forever grateful for their kindness & unbelievable professionalism shown to us throughout our visit. Kindest regards & so much respect!!!! Cliff & Anne Watson ,

Suggested improvements
A cancellation letter/text or email would have been appreciated.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff