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Royal Lancaster Infirmary 2013-08-17 Person 1 5 0

I was asked to attend Radiology for an MRI Scan appointment . When I arrived no member of staff was present. Five minutes later the person on reception walked through the waiting area, made no comment, opened the hatch from the office to the waiting area, gave me a form on a clipboard and instructed me :- "fill this in." This I did with great difficulty because I had little use of my hand due to a stroke. I returned to the window to give it back and was left waiting 5 mins whilst members of staff chatted about engagement rings etc. After ten minutes I was called through, told to change into a gown and was left unattended within a small cubicle instead of being placed in the waiting area. I feel that my experience within this department was impersonal and I was not treated with due care and consideration of my needs. I felt that I was an inconvenience to the staff running the service despite me being courteous and considerate towards them. Indeed to treat a vulnerable patient in such a way surely is unacceptable.