Ashton Road, Lancaster, England, LA1 4RP
friendly and confident staff - explained all steps of the process.
I felt that the staff were very caring and professional
I was asked to attend Radiology for an MRI Scan appointment . When I arrived no member of staff was present. Five minutes later the person on reception walked through the waiting area, made no comment, opened the hatch from the office to the waiting area, gave me a form on a clipboard and instructed me :- "fill this in." This I did with great difficulty because I had little use of my hand due to a stroke. I returned to the window to give it back and was left waiting 5 mins whilst members of staff chatted about engagement rings etc. After ten minutes I was called through, told to change into a gown and was left unattended within a small cubicle instead of being placed in the waiting area. I feel that my experience within this department was impersonal and I was not treated with due care and consideration of my needs. I felt that I was an inconvenience to the staff running the service despite me being courteous and considerate towards them. Indeed to treat a vulnerable patient in such a way surely is unacceptable.
I was sent by my G.P. as an emergency admission to A&E. My G.P. gave me a detailed letter which was available for staff . Despite this I was waiting one hour and ten minutes before anyone asked the question:- 'haven't you been seen yet?' I was subsequently triaged by a nurse, which was pointless as the G.P. had already done this! After asking why a doctor had not seen me I was accompanied to the Ambulatory Clinic. So estimated time for my EMERGENCY admission before seeing a doctor was almost two hours! The waiting room was a lonely place, devoid of caring staff with only empty disposable cups littered around and grubby walls to look at. It did not meet my expectation of a place of safety and care. To be expected to sit there feeling so very ill was inhumane. Subsequently my diagnosis was a stroke, which given all the guidelines about early diagnosis and treatment is VERY disturbing. MBHT has failed me. CQC please note.
Most of the nurses were lovely . I was saddened by the attitude of the staff nurse on duty. She appeared to totally lack compassion. She treated all the patients very curtly, and did not give people time to answer. I think they were short staffed as at times the buzzers rang for what appeared to be a long time, the alarms on drip counters were the same. Two workmen came onto the ward to test that the beds functioned properly. They went to one older ladies bed, ( who was fast asleep) and the next thing she knew was her bed was being disturbed by two unknown men! She was very distressed, I don't know why the nurse in charge of the ward allowed them to do that. Over all I could not wait to escape , I would have taken my own discharge rather than stay there.