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Written by a patient
13th October 2017


Unfortunately launched myself down the stairs, attended A&E which revealed I fractured my foot. The staff were efficient, I was given a Walking Boot and crutches, plenty of instructions and kindness considering I didn't take this news too well. Immediately given an appointment for the fracture clinic the following week which it transpired was run equally as efficiently. I know the staff are struggling with the sheer numbers of patients, however I have been lucky enough on the few occasions I have been to Royal Gwent to have met some lovely people doing their best. Its no good haranguing the staff, it takes as long as it takes to treat every individual with the same care and attention.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff