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Royal Gwent Hospital
2023-10-27
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 27th October 2023
The Medical Assessment Unit is not fit for purpose, you have patients being treated in the waiting room, it's overcrowded increasing the risk of infection. Communication is basic with little time for reassurance when patients are at their most vulnerable. There were times when staff were very short with patients and didn't have enough time to explain things. On discharge no information was given just a script and the words you can go now. It is the most uncomfortable environment due to crowding, heating and staff pressures.