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The Royal Free Hospital
2022-05-20
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 20th May 2022
For some obscure reason my treatment with the same consultant was changed from Barnet to Hampstead. I was not consulted and hadn't realised I was in the waiting room of the wrong hospital (why didn't the person at reception, who logged me as having arrived, pick up on it either??). Two months later I attended the rescheduled appointment in Hampstead. Staff are doing what they can, but the place is a zoo, with the pharmacy being a nightmare, with a system involving two queues that aren't clear to patients whose doctor has sent the pharmacy a prescription being a low point.