royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
1 2 3 4 5 77 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a patient
1st October 2020

I have just undergone a kidney cancer operation and was very well looked after by attentive nursing and medical staff throughout my two night stay. Everything went well and my recovery was rapid both in the hospital and thereafter. I was pleasantly suprised by the choice and quality of food, and again, helpful staff.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th September 2020

Great staff and looked after well. Nothing to complain.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
8th September 2020

I have been a patient of The Royal Free for a number of years, mainly of the Haemophilia Centre and the Urology Department, both of which have treated me with consideration and care.  The Consultant Urological Surgeon, Mr. Singh, and the Clinical Nurse Specialists, Isabel Rooke and Majorie Espiritu, have supported me consistently and diligently; I felt I mattered to them. Mr. Ellis, Consultant Urological Surgeon, referred me for Prostate Artery Embolisation after discussing all my options with me.  Then Dr. Khalifa, Consultant Radiologist, and his team discussed the procedure in detail with me.  They carried it out in a relaxed, competent manner that put me at ease and followed up on the outcome though they were not on duty.  Specialist Sister Mina Karamshi, was central to my care.  Best of all, PAE was a miraculous success.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th August 2020

I would like to commend the gi endoscopy department for the first class experience I received when having my endoscopy yesterday. It did look a bit grim being in the basement and could do with being decorated but as I walked through the door I was greeted by a someone in green scrubs who gave me a warm welcome and this put me at ease. I was very nervous and was reassured by the friendliness of the team who showed genuine compassion. I would like to thank Agnes who checked me in, Rani and Virginia who checked me out , the porter who's name I didn't get but is the fastest pusher in the hospital! and most of all, Dr Patch who's calming manner gave me the confidence to have the procedure without sedation and kept me calm throughout. I am very grateful to this team. My constructive suggestion is that the receptionist although polite could have been more engaging.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th July 2020

The hospital is well set up for social distancing and I felt safe attending the Royal Free. The only improvement would be that following my CT scan, no one discussed the results until I returned 2 months later to see the urologist.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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1 2 3 4 5
Written by a patient
16th July 2020

First class attention for my minor procedure undertaking within strict C19 guidelines. Well done everyone and thank you

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
27th May 2020

The best thing about the hospital are doctors and staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
1 2 3 4 5
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1 2 3 4 5
Written by a patient
23rd April 2020

Royal Free Maternity unit especially, post delivery care is a horror movie ! I must say I have had a good antinantal care with a good midwife but she disappeared on the delivery day ! I was left alone with rude midwifes who I kept saying to read my maternity notes and how i wanted to proceed with labour ( epidural, gaz method but no cesarean) , one of the midwife said we don't have it , they took it off all the unnecessary notes ! Then i begged for an epidural when i was 7cm dilated but she the doctor rudely refused and did it when I was exhausted at 8 cm , while doing it , my water broke and I saw lots of blood in the sheet from my back . I was horrified but kept myself calm as she could have missed it once again , a witness was present ( my relative) she started to cry as she saw the blood . the doctor quickly said , clean all the blood from the floor quickly ! Finally i was shifted to the labour room , where more than 6 people examined my cervix with latex gloves and I ended up with an infection which decreased baby's heart beat ! So after 16 hours of battle , they took the decision to proceed with cesarean ! I had no complication during operation and the surgeon was very professional thank God so the baby and I was good . However, they shifted us in post natal unit where we were 8 women with newborn babies ! And this is when the real horrific experience started !!! I hadn't had sleep for 5 days because of the labour pain, delivery , waste if energy but instead of shifting us in a quite room where we can recover after the cesarean , we were transferred in front of the midwifes' reception desk plus with other 7 women and newborns ! It was a nightmare some ladies were talking loudly on there phones , the other were watching even loudly tv and when they were falling sleep either my baby would start crying and would woke up other babies , either other newborns were crying !!! Because lack of sleep and as I was exhausted and feeling sooooo tired I started to cry because I had enough !!!!! Everyday I was asking to be discharged but they said until we don't finish our antibiotics we can't leave . So , I lived those 5 long days in hospital as if it was 5 longggg century !!! During ALL my stay (nights & days ) not even once someone changed my pillow case, bed sheet etcc.. ( it was full of blood) ! plus whenever my baby nedeed an injection ( because he catched the flu ) I had to leave lunch or dinner or even at midnight time I had to take my newborn to the uper floor , all way round just to get the injection done , because madam midwife cannot come downstars for no reason !!!! Above all , in this hospital no one can take properly a blood test !!!!!! Every time my newborn had to had a blood test done , they would have first diy with his blood all the hospital curtains , floor , door they would succeed to take A small sample of blood !!! While writing this horrific experience , I re remembered everything again and promised to myself that I would write everything in detail even if I have to go again through the horrible experience I had , this is necessary to write it up to those lady who want t avoid the bad luck that I had of choosing This horrific hospital for baby's delivery !!!!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th April 2020

Avoid the maternity unit at all costs. They have lots of fancy equipment and birthing suites but the staff will leave you in pain for days and days. My wife had a terrible experience there. Honestly - they have a good reputation, but amongst NHS staff it I seen as a really bad culture.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Written by a carer
27th February 2020

Disinterested, uncaring nursing staff on Ward 9 North. Cleanliness a problem too

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
 
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