royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
1 2 3 4 5 71 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
27th May 2020

The best thing about the hospital are doctors and staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
23rd April 2020

Royal Free Maternity unit especially, post delivery care is a horror movie ! I must say I have had a good antinantal care with a good midwife but she disappeared on the delivery day ! I was left alone with rude midwifes who I kept saying to read my maternity notes and how i wanted to proceed with labour ( epidural, gaz method but no cesarean) , one of the midwife said we don't have it , they took it off all the unnecessary notes ! Then i begged for an epidural when i was 7cm dilated but she the doctor rudely refused and did it when I was exhausted at 8 cm , while doing it , my water broke and I saw lots of blood in the sheet from my back . I was horrified but kept myself calm as she could have missed it once again , a witness was present ( my relative) she started to cry as she saw the blood . the doctor quickly said , clean all the blood from the floor quickly ! Finally i was shifted to the labour room , where more than 6 people examined my cervix with latex gloves and I ended up with an infection which decreased baby's heart beat ! So after 16 hours of battle , they took the decision to proceed with cesarean ! I had no complication during operation and the surgeon was very professional thank God so the baby and I was good . However, they shifted us in post natal unit where we were 8 women with newborn babies ! And this is when the real horrific experience started !!! I hadn't had sleep for 5 days because of the labour pain, delivery , waste if energy but instead of shifting us in a quite room where we can recover after the cesarean , we were transferred in front of the midwifes' reception desk plus with other 7 women and newborns ! It was a nightmare some ladies were talking loudly on there phones , the other were watching even loudly tv and when they were falling sleep either my baby would start crying and would woke up other babies , either other newborns were crying !!! Because lack of sleep and as I was exhausted and feeling sooooo tired I started to cry because I had enough !!!!! Everyday I was asking to be discharged but they said until we don't finish our antibiotics we can't leave . So , I lived those 5 long days in hospital as if it was 5 longggg century !!! During ALL my stay (nights & days ) not even once someone changed my pillow case, bed sheet etcc.. ( it was full of blood) ! plus whenever my baby nedeed an injection ( because he catched the flu ) I had to leave lunch or dinner or even at midnight time I had to take my newborn to the uper floor , all way round just to get the injection done , because madam midwife cannot come downstars for no reason !!!! Above all , in this hospital no one can take properly a blood test !!!!!! Every time my newborn had to had a blood test done , they would have first diy with his blood all the hospital curtains , floor , door they would succeed to take A small sample of blood !!! While writing this horrific experience , I re remembered everything again and promised to myself that I would write everything in detail even if I have to go again through the horrible experience I had , this is necessary to write it up to those lady who want t avoid the bad luck that I had of choosing This horrific hospital for baby's delivery !!!!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th April 2020

Avoid the maternity unit at all costs. They have lots of fancy equipment and birthing suites but the staff will leave you in pain for days and days. My wife had a terrible experience there. Honestly - they have a good reputation, but amongst NHS staff it I seen as a really bad culture.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
27th February 2020

Disinterested, uncaring nursing staff on Ward 9 North. Cleanliness a problem too

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th February 2020

A busy clinic but the series of tests is organised well with acceptable waiting times between.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th January 2020

Great hospital great service,very clean polite staff. I was seen quickly and almost on time.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th January 2020

The staff were all friendly and halpful, whilst being very professional in their approach. The hospital was clean and well appointed with a pleasant, well stocked and comfortable cafe. I felt cared for during my three days there as an out patient.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
1 2 3 4 5
Written by a carer
1st January 2020

Absolutely the worst hospital in London. Dirty, unprofessional and totally incompetent.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
1 2 3 4 5
Written by a patient
29th November 2019

I sm 32 weeks pregnant was in very heavy pain i called they told me you have to come yo see you when i went the Labour ward entrance is locked you have to ring and they will open the doors for you i have to wait outside like 5 minutes and keep ringing nobody opens till a nurse came she wanted to enter she opened for me i went in the triage i saw a nurse sitting i explained and she gave me a feeling i am not welcome her name is lizzy and she said have a seat she didn’t took my name nothing and i said yo her i was waiting outside till someone opens the door why nobody opens very calm she answered because we are too busy to open the door and she let me wait for 40 min and then she said i have yo monitor you and the baby on the device i stayed on the device 30 min and then she took everything off and said midwifes are very busy they have yo see you i asked when she said i don’t know so i waited my total waiting in the triage reached 1 £hour and 50 min so i asked do you know how long i have to wait to see the midwife she answered no i don’t they are very busy i asked but do you think 15 minutes or 1 hour or 2 or 5 hours she answered i don’t know then i said i will go home please she said but midwife have to see you i said ok when if you don’t know she then said ok but you have yo fill an discharge form that is on your responsibility i said you didn’t gave a choice i will put my comment abd will sign your letter that you the most care about but people not important so i have written everything and signed it and went home and decided even if i die i will not go again and wait if i give birth i just see if it really ready for labour thanks to google information and then will call the ambulance my friend she had the same issue and assume all woman who have unfortunately singed to give birth in the royal free hospital have the same bad experience with this hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
17th November 2019

The receptionist Brigitte is very pleasent helpful and friendly. Well done.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Resources

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