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royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
1 2 3 4 5 95 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
11th February 2023


My name is Mayank Gulati. I had a Whiple Surgery done by Dr Charles Imber on 07 September 2022. He had done very well. Really great experience with him. He is like a god to me who saved my life. Really helpful and excellent doctor.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
2nd January 2023


I had surgery at the Royal Free as a private patient in summer 2022. Every step of the process was very efficiently managed from the pre-op prep work and registration to surgery and post-surgery recovery. The rooms on the private floor are very nice and the food is tasty and plentiful. Everyone I engaged with from the admin to the ward to the operating room staff (incl. a great anaesthetist) were very warm, caring, competent and efficient. It is now my preferred hospital for any treatments/ exams and I can highly recommend it.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
19th November 2022


I'm being treated privately for breast cancer. 24 hours after finishing my first chemotherapy I had to inject myself with pegfilgrastim against neutropenia. I started to have breathing difficulties, so I rang the emergency number of the private hospital. They advised me to call 999 to get to the nearest A&E as it was a symptom of anaphylaxis. As ambulance waiting times can be hours my husband drove me. When I checked in at the Royal Free at 21:30 on 16th November I was completely ignored and told that because I was talking I could obviously breathe. So they refused to send me to A&E and sent me to the Urgent Treatment Centre instead. I rang the emergency number of my hospital again asking what to do. They said that I needed to insist to be sent to A&E. But again I was refused and told I wasn't an emergency, full stop. After sitting in the UTC waiting room for one and a half hours gasping for air, a nurse came to take a blood test and do an ECG. I was told that a doctor would see me around half past midnight and was sent back to the packed and dirty waiting room. There was a water machine but no cups, and the machine in the hallway was out of order. By 2am my breathing started to ease and my husband and I left around 02:30 without ever seeing the promised doctor. All staff had gone on a long break. On checking out I was told I could pick up my blood test and ECG in the emergency reception. I was told that they are not ready and that I should come and pick them up the next day. Surely, the whole point of having a blood test was to check for anaphylaxis protein, as per NICE guidelines. I rang my emergency number again and they were absolutely shocked about the way I was treated at the NHS. The only communication I received from the Royal Free was a text message today asking for a feedback about my "experience". Needless to say that I didn't get any of the test results I asked to be emailed to me.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
3rd November 2022


I was very satisfied with the care I received at the Royal Free Hospital.

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
28th September 2022


Great people, great care, but - like many other NHS services - their software and systems led to erratic communications.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Safe
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1 2 3 4 5
Written by
22nd August 2022


Royal Free Hospital is like any other NHS hospital but I have been referred to this hospital most of the time and find very happy with their admin process and followed with appointments in timley manner. Recently since COIC_19 the appointments are delayed or changed. My Dermatology appointment has been cancelled more than 3 times.from March 22 to october 22 and i really hope this one not cancelled or resedulled. I have been to see my GP for my skin issue but unfortunetly is not able find cure and has tried to make further refer to Dermatology and still waiting as today (22.08.2022).

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
1st July 2022


i actually had the operation in the Hadley Wood hospital which i understand is part of the private section of the Royal Free hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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