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royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
1 2 3 4 5 89 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a private patient
1st July 2022


i actually had the operation in the Hadley Wood hospital which i understand is part of the private section of the Royal Free hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
20th May 2022


For some obscure reason my treatment with the same consultant was changed from Barnet to Hampstead. I was not consulted and hadn't realised I was in the waiting room of the wrong hospital (why didn't the person at reception, who logged me as having arrived, pick up on it either??). Two months later I attended the rescheduled appointment in Hampstead. Staff are doing what they can, but the place is a zoo, with the pharmacy being a nightmare, with a system involving two queues that aren't clear to patients whose doctor has sent the pharmacy a prescription being a low point.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
16th March 2022


I have always been treated at this Hospitals. Professionalism of staff is 2nd to None. Absolutely first class service. It seem the hospital has given me another life. Hospitality of Doctors Nurses and supportive staff have been brilliant.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
13th March 2022


Emergency department experience was poor. They were very quiet - only 2-3 patients - but just left me for hours on a trolley shivering with shock. Wouldn’t give me a blanket. Ignored me for hours. I had a head injury and needed glueing but that took 4 hours. I would understand if they were busy but staff outnumbered patients but just standing around chatting.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
5th March 2022


I have had appointments at the Royal Free, Hampstead in the past. It is impossible to get to this hospital by public transport from Enfield, my home. The journey to and from by mini cab costs £100. Meanwhile Chase Farm is two minutes from my home, and Barnet General, a single bus ride. So why is this not taken into account when arranging appointments? I recently had an over night stay at the Royal Free and considered the ward to be lacking in cleanliness, and found the extended wait for my discharge papers to be totally unacceptable. The Staff were pleasant and efficient.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
29th September 2021


Your patients are very lucky to have a sincere and good doctor. I am one of them and I always feel good about you. I wish we could have more doctors like you in our country, thank you, doctor. I have had a wonderful experience with a Nephrologist Dr. Ravi Baroo his a wonderful surgeon, and the staff was always helpful and kind. They ensured I had a smooth prep, surgery, and follow-up. I am so glad I chose Royal Free London and would highly recommend it to anyone with great experience as a first-timer. Nurse Nicola and Dr. Ravi Baroo were all very friendly and helpful. Dr. Baroo is a great doctor very understanding and listens to your concerns. He takes time with the patient to help them with their health issues! I highly recommend him to anyone looking for a specialist. Royal Free London is the best.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
7th July 2021


I will complete this section when my treatment is complete, as I have comments about the standard of Nursing care.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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