royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
115 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
« 1 2 3 4 5 6 7 »
Page 1 of 11
 
Written by a private patient
1st February 2025


The private unit at the hospital was clean and tidy. I was very happy with my consultant and his care, but I was a bit disappointed by the nurses' care in the private unit. When on the ward, I struggled to get help when needed and pain relief in a timely manner. Overall I would say the private unit at the Royal Free was good.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
13th December 2024


Worst experience of my life! Their 5000 numer is a joke, can be on hold for 2 h and still wont get through, they book app very randomly, never check availability with patient and then never call at the time of the app anyway, doctors prescribed meds that were harmful for my other conditions, 4 hour wait in pharmacy is a standard and no possibility ever to call back any dept in the hospital, doctors dont bother call the patients, rather leave messages they will call in few weeks, formal complaints cant help anything either. STAY AWAY FROM THIS HOSPITAL. never again!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
27th November 2024


long wait but otherwise fine

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by
15th November 2024


My best mate F, 89yrs old had a fall last Friday. Spent nearly 3.5hrs on the floor. Ambulance eventually go him to Royal Free Hospital. Staff at Royal Free think they’re above scrutiny and can do as they please. You never can speak to the nurse on the phone no matter how many times you ring (if they bother to pick up). You are disruptive if you show up out of visiting hours (despite flying in from Spain) they don’t care. And in a dismissive manner, tell you to go and stand or sit by the patients bed until the GP comes by. GP told me he’s seeing one other patient and will be straight back. An hour later GP returns. When I voiced my concern that the Royal Free staff have not contacted the patients next of kin in Derbyshire about the patient’s diagnosis to F’s GP- Dr Kumar he looked nonplussed and shrugged his shoulders. Not my problem. They could care less about the older generation. It’s a disgrace.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
5th November 2024


Excellent Hospital

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
20th September 2024


N/A

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by
15th September 2024


The care was disgusting I was left in a room on my own after pressing the buzzer sitting in vomit and blood for hrs. Urine samples were left for days and the general care was not good

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
30th July 2024


Well done everyone a quailty service all in time knowledgeable consultant

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
9th July 2024


Superb emergency care of the blocked kidney by Miss Fiona McCaig and team. Excellent nursing care

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
22nd June 2024


I was in the stroke ward It was very Dirty Nurses very unfriendly Every request elicits a sigh I had a very high temp in the night and nobody came to check. Nobody explains anything or gives an update Glad to be going to the rehab unit and out if this ward

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
 
« 1 2 3 4 5 6 7 »
Page 1 of 11
{{category}} working at The Royal Free Hospital ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}
 

Resources

Short link to review The Royal Free Hospital: http://iwgc.net/eb4uq