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Written by a private patient
27th July 2023


If you are going Private through this Hospital i suggest you think very hard before doing so. The nurses are the worst , they have no compassion and are extremely rude . My daughter was in a lot of pain and rang the buzzer several times , it took 35 minutes for a nurse to attend and then then tells her ' we heard you the first time '. After she complained the next injection was a bit force full and painful . I have also seen the responses from the hospital to al the other negative comments and to be honest they are poor and pathetic and almost repetitive . Royal Free , you guys should hang hour heads in shame , its just not good enough and it doesn't seem like you are going to improve any time soon , such a shame . This country is broken and the money we pay for the service in the UK just doesn't measure up , we now live in a society in this country where nobody is listening and nobody cares .

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
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Safe