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Written by a patient
21st July 2019


Awful experience with MHAS. I attended for assessment as I was feeling suicidal. After waiting about an hour in a waiting room with a number of people in a member of staff came out and asked to speak to me out in the corridor. He proceeded to ask me why I had come for assessment and he did this in a busy corridor where there were people walking past! After telling him how low I was feeling he said there were another two people in front of me and it would probably be at least another 2 hours before I was seen so I could either wait two hours or just come back tomorrow. It had taken me so much to even get myself to the hospital in the first place and then to be told you may as well just come back tomorrow. It made my mood even lower and if I hadn’t had my friend with me that night I probably wouldn’t be here today. She watched me overnight to make sure I didn’t harm myself and then I managed to see my GP the next day who did listen to me and help me. Total waste of time at MHAS. I didn’t mind waiting for two hours...but the attitude of the member of staff was awful. He was very dismissive and I felt very uncomfortable being asked to talk about my mental health condition in the middle of a corridor. Where is the respect and the dignity?

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff