Royal Blackburn Teaching Hospital 2017-04-27 Person 4 5 0

I wanted to write a review about my experience of attending for an out-patient appointment with my brother-in-law on Monday 24th April. There were two things that stood out one very good and one not so good. The car parking was appalling. There were queues of cars from the car park entrance right back onto the public road going back towards the m65. The situation was dreadful. The Trust management need to find ways to improve this situation before a major accident is caused or an emergency ambulance cannot get into the hospital. Everybody who was attending for an appointment was late. From the car we had to ring into the hospital to let the department know we were sat in a queue and couldn't come in until we could park the car. The good experience was that in the mayhem of the car parking issue my husband dropped me off at the main entrance. I hobbled (operation on foot last week) to reception and explained the car parking problem to one of the receptionists and asked if someone could help me to get to the clinic so that I would not be even later for my appointment than I already was, having to wait for my husband to park and then wheelchair me to the clinic. One of the receptionist was extremely helpful and went to get me a wheelchair and then took me to the clinic - which was a long way from the main entrance. She was really helpful, pleasant and reassuring at what was, for me a very stressful time. I'm sorry I didn't know her name, but I hope from the information above you will be able to let her know how grateful I was for her help and understanding. Thank you.