Royal Blackburn Teaching Hospital 2016-01-28 Person 3 5 0

I find this very difficult as most of the care I have received were excellent, with caring friendly staff. The first time I stayed the staff were professional, friendly and very caring. Then fracture clinic staff, all very helpful and calming. However, after my operation, ward B22, it really was all down hill. I felt like some of the staff treated me like a dementia patient. The bell was rarely answered, some staff asking did I have a cast on? and when I first asked for pain relief I was told pain was to be expected, which I was fully aware of, I also knew it could be controlled. My bed was broken so it could not be raised for my ankle. Another unpleasant incident, where my dignity was not considered, left on a commode when I was able to use the toilet, left for what seemed like an age without any toilet tissue and open back gown! This left me in tears. I was offered no hot drink on my first morning until lunchtime and only then, when a visitor asked for one for me. The next evening, much better pain relief, but I cannot remember anyone coming in at all. When I asked they said they had lost my notes. I remember asking for water at 6am and was given a glass as all the jugs had gone to the wash. They jugs were returned at 9am and all I had was a little water to swallow my tablets. Three hours without a jug of water is totally unacceptable. On the whole my experience at the hospital from 15th Jan up until yesterday at the fracture clinic was a positive experience, profess all and caring staff. The two nights spent on B22 was horrendous. Luckily I did come across some lovely staff, especially the nurse on my last morning and the nurse who sorted out all my medicines for me.