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Written by a patient
30th October 2014


Was transferred here from Frimley Park for potential dialysis, which Frimley don't curr do, this hospital is the polar opposite of Frimley. The staff were very overstretched at one time taking 9 minutes to answer a call bell, yes I timed it, a couple of times I was vomiting badly and we were on the edge of pulling the major alert bell when someone finally arrived, there seemed to be little care, I was located close to a nurses station but paperwork seemed more important than answering a bell. On Castle ward only the night staff ever checked on you regularly. The consultants seemed quite arrogant particularly the head respiratory consultant The staff on respiratory seemed with 3 exceptional not to know how to treat my condition and had no knowledge of CFRD,

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff