Royal Berkshire Hospital

Royal Berkshire Hospital 2026-01-29 Person 5 5 0

After contacting NHS 111, I received a prompt call back from a GP who arranged a same-day outpatient appointment at the Royal Berkshire Hospital Outpatient department. The doctor I saw provided excellent care. I would like to give special recognition to nurse [name removed], who supported my appointment in multiple ways. She welcomed me at the reception, took my blood pressure, collected my blood samples and carried out an ECG. Despite the heavy workload late at night, she was consistently friendly, professional and efficient. Overall, I had a very positive experience, and I'm grateful for the high standard of care provided.

The main area for improvement is waiting time. My appointment ran around 50 minutes late, which I was fine with. However, I sense that most delays are due to a shortage of staff and the heavy workload placed on the doctors and nurses on duty. Despite this, the staff do their best.

Royal Berkshire Hospital 2025-12-23 Person 5 5 0

The staff work very quick and keep you informed of what's happening and explain everything in detail

Nothink

Royal Berkshire Hospital 2025-12-21 Person 4 5 0

I had to call out an ambulance for the first time in my life and ended up in a&e at the rbh, all very scary. I felt I was listened to and taken serious by the doctors. The doctor (I think a resident doctor) during the night shift, took the time to ask a lot of questions about my symptoms, trying to get a diagnosis. Even though there was a long waiting time which I do understand with so many patients, I felt the doctor showed that he cared about my well-being too, which is so important when you feel vulnerable. Staff was brilliant. blood tests and diagnostic tests all done during the night, referral to a different department in the morning, with more tests, and diagnosis. I do feel sorry for the nhs staff having to work so many hours in a row, as it must be challenging with non-stop emergencies coming in. I can say how we all appreciate the work you do!

The only thing I’d say is that all door handles to the actual an and e door entrance and toilets in the waiting room should be cleaned too, not just floors.

Royal Berkshire Hospital 2025-10-30 Person 5 5 0

I was in the Day Care Unit (I think it was called) of Royal Berks on 1st Sept for an op to remove a basal cell carcinoma. Everyone in the department and in the operating theatre was amazing. I felt in great hands.

Nothing

Royal Berkshire Hospital 2025-08-04 Person 5 5 0

The staff was friendly and kind

N/A

Royal Berkshire Hospital 2025-07-28 Person 5 5 0

Finally I feel listened to.

Listened sooner.

Royal Berkshire Hospital 2025-07-25 Person 5 5 0

Relax and welcoming building, room was good with no distractions

NA

Royal Berkshire Hospital 2025-07-23 Person 4 5 0

Called back as promised

Nothing

Royal Berkshire Hospital 2025-07-17 Person 5 5 0

Always positive and polite and very supportive

Can't think of anything

Royal Berkshire Hospital 2025-07-16 Person 4 5 0

[name removed] is experienced professional and kind

Pay for more therapists to reduce the waiting time