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24th May 2023


Care ok, but discharge procedure failed this time. Old lady who was not encouraged to get on her feet or use her legs for 3 weeks while in your care. Allowed home & carers set up but no equipment put in place for the lady for her return. Family totally unhappy with the care on discharge & home return.

Suggested improvements
Have relevant equipment in place, instead of passing the responsibility to someone else






Staff
Safety
Listened to
Information
Involvement
Ease and Accessibility
Facilities
Experience