Queen's Hospital

Queen's Hospital 2024-06-12 Person 4 5 0

Midwives/doctors were very cooperative specially the labour ward midwives. They supported equally in the labour journey by understanding my feelings, the pain of the patient

I believe the midwives are well trained. However the room was warm and something needs to be done of central cooling system in labour rooms.

Queen's Hospital 2024-06-12 Person 4 5 0

My son had a cluster of seizures, which isn’t unusual for him. We had to attend A&E because we’d had to give 2 rescue medicines. Protocol for seizures is to keep the patient in for 24hrs but this protocol is not necessary for our son as he doesn’t go a day without seizures. You need to have some way of distinguishing between certain patients who have seizure conditions, which the Dr’s have never heard about and don’t understand, and be able to make a decision on what they are being told by parents who know more about the condition than they do. If we didn’t think he was ok to go home then we wouldn’t be wanting to leave. Trust the caregivers/parents.

Listening to expert parents about a condition they have never heard of.

Queen's Hospital 2024-06-12 Person 5 5 0

Great nurses and doctors gave first class care under difficult / busy circumstances

Not at the hospital however the ambulance took way too long to arrive (nearly 2 hours) and feel that if my circumstances had been less fortunate I could have died. The ambulance service require additional resources.

Queen's Hospital 2024-06-12 Person 3 5 0

No prompt communication and the system used to determine who gets seen was not clear. It changes everytime you speak to a different nurse.

If the patient's case was not deem an emergency and they will not be attended to for over 3hrs, maybe send them home and the emergency cases can then be treated. I was in the hospital for 10hrs + only to be prescribed a pain killer at the end.

Queen's Hospital 2024-06-12 Person 1 5 0

Poor. In a&e for over 9hrs. Son had facial injuries needed checking and CT scan not sure why we was left so long. 5 hrs before seeing a doctor

Be seen quicker. Left waiting for to long.

Queen's Hospital 2024-06-11 Person 1 5 0

My mother suffers from Dementia. She easily gets disoriented and has short term memory. She arrived in A&E with a head injury at 12.00. No neurological observations were done. She had CT scan, xrays, blood tests ,ECG. At 21.00 still not reviewed by a Dr. I asked 3 times for pain relief, no nurse came to administer analgesia. I had to leave her alone to get myself food. My mother went to the bathroom alone. She could have fallen over! I discharged her as I didn't want to leave her alone all night in A&E.

Neurological observations should have been done regularly. Pain relief offered and given. A nurse practitioner could have explained some of the test results.

Queen's Hospital 2024-06-11 Person 5 5 0

They all work so hard And managed to stay pleasant and helpful at all times

Could not of been better looked after especially as they are run of there feet The government need to spend a day there to realise the pressure on the nhs

Queen's Hospital 2024-06-11 Person 1 5 0

Waiting time was terrible. Care was disgusting.

After waiting 7 hours I was told they was only seeing people from 11:30am and it was 11:30pm. I was given medicine in iv and still don’t know to this day what it was they gave me. Also given tablets to which I’ve taken Ibuprofen but the nurse insisted I took them, they was ibuprofen. Once she knew I had taken already she told me to stop and don’t take them

Queen's Hospital 2024-06-11 Person 4 5 0

I feel communication could have been better. I was told I was not being discharged so settled in for the evening & a few hours later, I was asked who was picking me up as everything was ready for me to go.

Communication on the wards.

Queen's Hospital 2024-06-11 Person 4 5 0

Spent 13hrs in A&E however all nurses and doctors were very helpful and polite.

Provided more seating areas in the A &E department