Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 2
21st July 2023
Had a camera up nose to check for cancer on vocal cords. Experience was very easy with the doctor and nurse. Very friendly manner with both girls. I originally thought I would be put out for the camera in me but no problems with this procedure in future.
Many Thanks
Dave
Suggested improvements
No everything was just perfect even send me a letter with a follow up appointment in 3 months.
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 2
21st July 2023
All staff were amazing. Everything was explained to me such wonderful staff, made me feel at ease.
Reception was lovely and cool and clean.
Suggested improvements
Don’t let any of your staff leave. Everyone was amazing.
Thank you.
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 2
21st July 2023
The surgeon was extremely kind and sympathetic I felt really comfortable with the whole situation and she also took the time and trouble to come and see me when I had my follow up appointment
The whole team were excellent and I am very appreciative of this.
Thank you.
Suggested improvements
Everything was good
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 1
21st July 2023
The professional way it which I was dealt with
Suggested improvements
Nothing
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 1
21st July 2023
Every single person I came into contact with during my visit, from receptionist, to nurses, to X-ray staff, to the doctor, treated me with respect, dignity and kindness. I was told everything I needed to know by the doctor and he answered my questions happily.
It was a totally pleasant experience.
Suggested improvements
I cannot think of anything.
Queen's Hospital
2023-07-21
Person
2
5
0
Review of Outpatient Team 3
21st July 2023
Travelled long distance for appointment having previously had appointments as phone consults I was told this was no longer possible. Attended appointment, clinic was running late and then when I saw the doctor I was told they didn’t have my test results so it was a completely wasted visit. Not only did it waste time for me and my husband who had to take time off work, it also did not consider the stress and anxiety a patient feels before attending an appointment especially when they are waiting for test results. Two weeks later and I still haven’t had the results. This is third or fourth time when my appointments have been a waste because they didn’t have the information/results they needed. And they made me have unnecessary tests. Absolutely appalling.
Suggested improvements
There’s too much to put here but for starters - better appointment admin, better coordination between hospitals, better follow-up processes. These might be just admin issues to you but these are peoples lives and livelihoods that you are impacting!
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 2
21st July 2023
Because I was pleased with the service I received
Suggested improvements
All excellent
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 2
21st July 2023
This clinic is really well run. It is streamlined from start to finish and I have no doubt about the professional care I received.
Over the last few years I have received a text reminder which was really useful this time however the staff didn’t have time to do this. If you want to avoid patients missing appointments i suggest you correct this small and useful service.
Suggested improvements
Over the last few years I have received a text reminder which was really useful this time however the staff didn’t have time to do this. If you want to avoid patients missing appointments i suggest you correct this small and useful service.
Queen's Hospital
2023-07-21
Person
5
5
0
Review of Outpatient Team 1
21st July 2023
The doctor apologised for the delay there had been - due to staff absence. He gave helpful advice. Thank you very much.
Suggested improvements
The waiting area - a small corridor - is not very suitable for an orthopaedic clinic where many of the patients have plaster casts, walking sticks, crutches etc.
Queen's Hospital
2023-07-21
Person
3
5
0
Review of Queen’s - Accident & Emergency
21st July 2023
The nurses were more compassionate the. The doctors whom didn’t understand d my existing condition and kept asking me the details and not reading notes
Suggested improvements
You could’ve stopped the need for the PELC assessment as it was obvious an an and e situation! PELC was useless and timely .