Queen's Hospital

Queen's Hospital 2023-08-24 Person 4 5 0

Everyone was polite friendly and efficient great carr

Nothing really

Queen's Hospital 2023-08-24 Person 5 5 0

Everyone was very helpful and polite

My appointment was 10 o clock and I was seen at approx 12.15 but because of the amount of people all using one hospital, it must be an impossible task for the NHS

Queen's Hospital 2023-08-24 Person 5 5 0

I can’t praise the care I received from all staff. Everyone made me feel relaxed and at ease through the whole procedure. I can’t thank everyone enough.

Nothing could be better in my experience

Queen's Hospital 2023-08-24 Person 4 5 0

I was received in a good way. Despite the long delay I did not feel that had anything to do with Queens as such but the general state of the NHS. I was there for 13 hours. I noticed the staffing level was low in the small hours probably as it was weekend.

Not very sure but probably more staff needed.

Queen's Hospital 2023-08-24 Person 2 5 0

Had to go A&E twice. First time round they misdiagnosed me saying it was a viral infection. After 5 days of high fever and no improvement had to go back to A&E where they diagnosed me with UTI. My GP also was not satisfied as the hospital did not send any notes of my first visit. The only notes received was "transferred to SDEC" .

Communicate better with the patient

Queen's Hospital 2023-08-24 Person 2 5 0

Initial reception and action was good but was then left in a corridor and largely ignored for the next 24hrs. Prescribed morphine at 10am and despite asking numerous times as I was in pain I only received it at 4pm and then the meds were pretty much thrown at me as if I were a nuisance. When needing to urinate was not allowed to use a bottle in the corridor so had to ask many times, often waiting almost an hour and a half pleading to be taken where I could urinate. The night staff were pleasant enough but the day duty sister and nurse were little short of rude and ignored myself and other patients routinely. The patients around me were all complaining as anything we asked was met with a derisory grunt at best. I know the system and staff are under pressure but, other than my doctor and the porters who tried to help, this was third world care! Given my condition I have sadly had to use or be admitted to a number of NHS hospitals over the years but on the two occasions I have had to be taken to Queens the experience has been awful and I dread having to go there again.

Again, recognising the pressures on the system, there were simply insufficient staff to cope and we patients were ignored. Got to the point where day staff were openly arguing with one another. Don’t ever recall receiving any eye contact from the day shift and felt like I was just a hindrance. You cannot magic additional space but if you are going to open a corridor as a ward then staff it properly. Having said this, my doctor, Isobel, was so helpful.

Queen's Hospital 2023-08-24 Person 3 5 0

Because at times employees don’t look at you as if they see you or share a kind word to reassure you. I get they get bad people, overworked and underpaid but patients are at their most vulnerable, scared and already feel like an inconvenience. A kind smile or be seen goes a long way for everyone.

Very disappointed with triage and lady behind counter. I was in excruciating pain I could hardly speak and was bent over in pain due to kidney stones the form said my pain level was 2 out of 10. I was literally on the floor moaning in pain. Form said I was with my son… he was in fact my boyfriend, same age.. When I threw up at triage I was not treated with dignity I wanted to cry, multiple times I asked for tissues to clean myself the lady was so slow, didn’t address me with kindness, wasn’t even told where to throw my waste, I felt like an inconvenience. It was so degrading, I wasn’t there out of choice and it’s like employees don’t look at you or acknowledge you as a human being. Thankfully after getting to actual A&E doctors were kinder. But generally it’s like patients are a pain in the backside and we are horrible people for being there.

Queen's Hospital 2023-08-23 Person 1 5 0

17 and a half hour with no one talking to me taking back to book in after 10 hour still with a cannduil in my arm the lisson to them argued about were am supposed to be .. Talking back to AE 7 HOURS MORE with nurse arguing about being sort staffed Nurse walking passed my cubicle even though I'd pressed the Bitton and it was going off .. Had to shut out to the doctors just looking at the computer screens if anyone was working Came out only after refuse to go until someone explained to me what was wrong and what was going to be done Surgan came out after half hour and had a go at people explain a bit and got pain killers Still waiting to go fracture clinic Even though x-ray and m r I had been done and I had notes about my fracture tear and fluid Absolutely the worried experience iv ever had ar an hospital

More staff ( I no n h s has issues ) better communication between doctors nurse's and the patient...

Queen's Hospital 2023-08-23 Person 1 5 0

I have never experienced such poor treatment from NHS staff prior to this visit. From the moment I queued up to check-in to the department leading the emergency care I was met with a small queue of patients and 3 members of staff behind the desk. 1 was on the phone, whilst the other was checking in a patient and one was on her desk watching football and ignoring the queue. I was visibly in significant pain as was the elderly lady in front of me. However, it took several minutes for her to realise or take note of us. Once again, when having the initial check-up carried out, 1 nurse was fantastic and he was incredibly attentive and quick to respond. However, when he handed over to the next member of staff, clothed in red, she appeared visibly disinterested and again was more interested in watching the football as opposed to tending to my tests/pain meds etc. I note here again, I was visibly and evidently in pain and have never witnessed such insensitive treatment from healthcare staff. The ward appeared chaotic with nurses and staff being overheard talking about patients as though they were not present or talking amongst themselves about why certain cubicles occupied by other patients. I understand that members of staff are under pressure and there is a lot of pressure overall on the NHS, however, I spent 13 hours in total to simply receive a blood test, urine and stool test. There was no information given following my blood test which was completed early on to then let me know what I was waiting for and speaking to staff members was returned by snappy or disinterested nurses whom were not approachable whatsoever.

Sensitivity training to nurses.

Queen's Hospital 2023-08-23 Person 3 5 0

I feel patients should be provided with regular updates instead of us feeling we have to harass the medical staff. I appreciate that food and drink was on offer for patients and their visitors I had a very long wait for a hospital bed. I am currently on a ward waiting to be discharged. It is now after 4pm and potentially have another couple of hours wait. I feel that the process of waiting for your medication and discharge papers takes far too long which in turn is blocking beds for those that need it. If the discharge process was quicker than the turnaround will be

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