Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-08-29
Person
5
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Very good time wise, helpful, treated well
Suggested improvements
In my opinion there isnt much to change. But the control of very aggressive and abusive ppl being slung out of a&e
Queen's Hospital
2023-08-29
Person
4
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Doctor seemed to be confused went into one room no keyboard, then in another no mouse, then back into A E reception to show fracture on x Ray that was pointed out. Gave me a sling and told to go to reception to book fracture clinic appointment. They would not do that as doctor had not give me any information to give to reception. Sent somewhere that booked an appointment.
Suggested improvements
Would be better if doctor could explain what has happened and what I should do.now rather than tell me fracture clinc will be in touch.
Queen's Hospital
2023-08-29
Person
4
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
I felt it was a very satisfying experience overall
Suggested improvements
Nothing
Queen's Hospital
2023-08-29
Person
5
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Was processed very quickly and looked after very well thereafter. CCU team so helpful and caring.
Suggested improvements
Food was of variable quality.
Queen's Hospital
2023-08-29
Person
1
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Me and my daughter was in a car accident. We got split up upon administration. The paramedics from the ambulance stayed with me until I had my X-rays, I was in and out of triage within 30 minutes. I then was waiting for my X-ray results on my own, while my mum was with my screaming daughter. I asked someone after 2 hours, if it would be any longer as my daughter needed me and I needed her. I got a very blunt and rude answer from the nurse who said there was a long wait. Which I fully understand as it was a strike day but the fact my 1 year old daughter was also in the hospital and I wasn’t with her was just causing me anxiety. After 4 hours I asked how long and was told it was going to be another 6-8 hours. At 10pm with my hungry daughter. I discharged myself and went home without finding out about the X-ray results. I’ve been medicating at home but I will be making a trip to king George’s hospital instead.
Suggested improvements
Given me my results quicker or not have split me up from my baby!
Queen's Hospital
2023-08-29
Person
4
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
I believe this information can help contribute to the development of the NHS.
Suggested improvements
The waiting time and lack of information after you are put in the waiting room can be improved on. The same way McDonald’s have a tv displaying all the tickets for food the NHS can provide a similar service in where people’s naked and waiting time is being counted down or displayed. This will help patients feel at ease as they have a linear time frame to go by other than the alternative which is 8 hours with no update in a waiting room.
Queen's Hospital
2023-08-29
Person
1
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
I spent 18 hours in A&E. I needed pain relief you lost my paperwork. I had a CT scan at 4pm. At mid night you informed me that you could not find the results of my scan and then sent me for a chest X-ray which does not give the same results. I was then admitted and that’s when my experience changed for the best. If you would like me to do a survey on my experience once admitted I would be more than happy to do so.
Suggested improvements
Everything
Queen's Hospital
2023-08-29
Person
5
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Queens has most definitely got the most outstanding nirses and doctors, especially the nurses, so kind so helpful, every single one. Best nurses out of all the other hospitals ive been/ visited.
Suggested improvements
Nothing. 10/10
Queen's Hospital
2023-08-29
Person
1
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
I spent over 13 hours in a n e and left still with no answers just more worry. Then was booked an appointment but a doctor phoned to cancel it the next day and call my GP. I had an argument with a nurse over her rude manor and vile language to all staff and patients. She shouted at me and told me to shh. Very very rude and slamming things around I was in utter shock and disbelief - to a point where another of her staff had to take her away as she was getting so unnecessarily angry. The doctors I cannot fault were helpful, nurses however I cannot say the same. Still left with no answers!
Suggested improvements
Less rude staff!!!!!
Queen's Hospital
2023-08-29
Person
1
5
0
Review of Queen’s - Accident & Emergency
29th August 2023
Because I arrived at the hospital at 4.30pm and ended up getting discharged at 5am all my results were back at 8 pm but I had to wait and see a doctor which they kept telling me would be coming to see me shortly that never happened even though I heard the doctor in the cubical next to me ???? Not happy
Suggested improvements
Someone could have got the Doctor to check my results and got me discharged a lot quicker