Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 1
31st August 2023
Josh the physiotherapist was kind, reassuring and very knowledgeable
Felt comfortable in his care and treatment
Love the NHS
Suggested improvements
No
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 2
31st August 2023
Everyone knows what they are doing.
Suggested improvements
Not that I could think of.
Queen's Hospital
2023-08-31
Person
4
5
0
Review of Queen’s - Accident & Emergency
31st August 2023
The whole experience was so great. A&E departments are known to be slow and I cannot comment on that, as I fainted whilst waiting in queue and then was rushed through the process for which I am grateful. But the service and staff was brilliant, very caring. I had a SHO who I believe was called Shannon but not sure, the consultant was very direct and honest about my condition but also very friendly and compassionate about the situation.
Suggested improvements
Nothing I can comment on - very grateful for my care and experience.
Queen's Hospital
2023-08-31
Person
4
5
0
Review of Outpatient Team 3
31st August 2023
Dr Lawrence is always all that could be expected of a caring consultant
Suggested improvements
On previous appointment on arrival reception said I should have received a letter changing date as Dr Lawrence not in . As her name was on the attendance board I had to insist I see her and was directed to her nurse who spoke to her and my appointment went ahead .It seems all her appointments that day had been changed to telephone consultations , Hence as me and other patients were traveling to Queens were obviously were not at home to take the calls .This type of admin error has to be corrected.
Queen's Hospital
2023-08-31
Person
4
5
0
Review of Outpatient Team 4
31st August 2023
Everyone was very helpful keeping me informed about the delay in seeing my consultant.
Suggested improvements
The consultant I was due to see at Queens was at King Georges. Therefore there was a long delay whilst another consultant also at K G s arrived at Queens. Approximately a 2 hour wait.
Why the mix up?
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 4
31st August 2023
Mr Mukherjee is absolutely brilliant and has been from the very start of my diagnosis. Who knows what the future holds but I cannot thank him enough and will remember him forever ❤️❤️
Suggested improvements
Nothing, I cannot thank you ALL enough for what you have done for me.
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 3
31st August 2023
Whoever took my blood yesterday was amazing. No fuss straight in. And I know I was dehydrated.
I’ve had a LOT of blood tests lately and this was the fastest and most painless.
Suggested improvements
Nothing
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 2
31st August 2023
Even the lady who organised my appointment went out of her way to organise a female for me as I was embarrassed. At the appointment the procedure was fully explained and everyone made sure to make me feel comfortable. I was even provided with two gowns for modesty.Thank you so much!
Suggested improvements
It would have made me feel so much better if I could have just requested a female for this invasive procedure because if Julia hadn’t gone out of her way I was going to have a male radiographer and I was going to cancel.
Queen's Hospital
2023-08-31
Person
5
5
0
Review of Outpatient Team 3
31st August 2023
I didn’t have to go to hospital as it was a telephone call but the person who phoned was very polite and gave me all the information that I needed
Suggested improvements
You couldn’t have done anything better
Queen's Hospital
2023-08-31
Person
2
5
0
Review of Outpatient Team 2
31st August 2023
Nurses were great
Doctor was rude and did not want to listern
Suggested improvements
Listen to the patient