Reviews
Recommend
Dignity/Respect
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Information
Cleanliness
Staff
Reviews
Queen's Hospital
2018-11-28
Person
4
5
0
Review of Labour Ward
written by a patient
28th November 2018
Ok
Queen's Hospital
2018-11-28
Person
4
5
0
Review of Labour Ward
written by a patient
28th November 2018
Midwife Patricia Beckley was fantastic and made the whole experience a lot more relaxed
2018-12-06 13:55:11
Response from Queen's Hospital
Thank you for taking the time to respond I’m sorry to hear that you would not recommend our maternity service to your friends and family. We strive to provide the highest standards of care to all our patients and I apologise if you feel this wasn’t always the case If you wish to discuss this further please contact the PALS office who will be able to address your concerns Denise Gray- Labour Ward Matron
Queen's Hospital
2018-11-28
Person
5
5
0
Review of Labour Ward
written by a patient
28th November 2018
Very Happy with my care
Queen's Hospital
2018-11-28
Person
4
5
0
Review of Labour Ward
written by a patient
28th November 2018
This is our third baby delivered in this ward. Not sure if this was the reason we felt that the whole unit was overstretched starting from induced labour and having to spend the whole night on the chairs with 42weeks pregnant wife to get the bed in antenatal ward watching at other mums- to-be suffering same fate. Ultimately the personnel doing the best job with the tools they have been given. Thank you
Queen's Hospital
2018-11-28
Person
5
5
0
Review of Labour Ward
written by a family member
28th November 2018
Cared for my partner well
Queen's Hospital
2018-11-28
Person
4
5
0
Review of Labour Ward
written by a patient
28th November 2018
Felt listened too
Queen's Hospital
2018-11-28
Person
3
5
0
Review of Outpatient Team 1
written by a family member
28th November 2018
I will not use this hospital again or recommend it to friends. The reason is the total lack of parking. Care and attention from staff was excellent but spoilt by inability to park with elderly but not infirm relative. All patients regardless of age or disability should be able to park easily at minimum cost. When people are ill or injured they need ease of access and not have to drive round and round making the patient very anxious.
I will now advise all friends and colleagues to use the London hospitals which will soon be easily and quickly served by Crossrail.
Queen's Hospital
2018-11-28
Person
4
5
0
Review of Outpatient Team 4
written by a patient
28th November 2018
The medical service I received was excellent, unfortunately the outpatient service as a whole was let down by the waiting room procedure. As a first attender at OP4, I was not informed of the procedure for delays. Notice boards explain that patients would be informed of delays.The layout of the waiting room does not provide adequate sight of a white board which delays are marked up, neither were time delays annouced to the waiting patients by nurses. OP4 was serving four clinics on the morning of my appointment, it would have been beneficial if the receptionists communicated how the delay procedure notice worked. Additionally, I was informed by a volunteer worker canvassing the use of pagers that each patient had a separate appointment time. This was clearly incorrect, as other patients attending the Urology clinic had the same appointment time as myself and also unaware of the delay process.
2019-01-07 10:00:44
Response from Queen's Hospital
Sorry for the delay in responding. We very much appreciate your feedback. We would like to discuss your experience further, please contact Elaine, our Patient Experience Coordinator on bhrut.opdpatientexperiencelead@nhs.net Regards Matron Wood
Queen's Hospital
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
I was treated very well by all medical staff from receptionistconsultant and nurses
Queen's Hospital
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
This hospital has improved greatly in the last few years. I have found every time I have to go I am not kept waiting and the staff are very friendly and helpfull.