Queen's Hospital

Queen's Hospital 2024-04-25 Person 1 5 0

When I first checked in, the person speaking to me, did not even make eye contact.... I then waited 4 hours to be assessed again and the assessor soebt most of the time texting his friend and was not interested in anything I had to say I then was sent to another department where I was told I would wait 16 - 20 hours just to see a doctor... I had already been there for 8 hours. I went to another hospital the next day and had a far better experience

Everything... Very sad... More doctors More professional More empathy

Queen's Hospital 2024-04-25 Person 1 5 0

My experience in A&E was absolutely agonising. I had serious head injuries with internal bleeding and fractured bones. I had to wait eleven hours in an overcrowded area to have a CT scan and a brief evaluation by a doctor.

At least buy some decent chairs so people can wait in some comfort.

Queen's Hospital 2024-04-25 Person 2 5 0

I was sent home with a known ectopic pregnancy because she wasn’t sure and couldn’t be bothered to get a second opinion, then when I went back 48 hours later my tube was on the verge of rupturing then had to wait 24 hours for my emergency surgery, and was sent home without any anti biotics what so ever and then got a very very painful infection which I’m now trying to fight ! I am the 7th person I know personally who has had this exact same thing ! Putting peoples lives at risk because they can’t be bothered is not okay and I am taking this further. The nurses I encountered were lovely but apart from them it was attrotious and very traumatic!

Have your staff actually do their job and not send people home knowing they are risking their lives

Queen's Hospital 2024-04-25 Person 2 5 0

I spent 18hrs in A&E to treat a wound. This is absurd.

Treat people faster as the department is for accident and emergency. The department is so slow at treatment that it put off people from actually coming to A&E.

Queen's Hospital 2024-04-25 Person 4 5 0

Were Busy and slightly rushed

Better direction to different departments

Queen's Hospital 2024-04-25 Person 4 5 0

Looked after well although time in casualty was excessive. I will never say a bad word with staff not unless abused. They do a good job and deserve to be treated better financially. Well done NHS my very first time in casualty and hopefully the last.

Not really only far to long in your care

Queen's Hospital 2024-04-25 Person 2 5 0

The fastness that I saw that examined me was fantastic. Also the Doctor at the end I couldn’t for him. The Inbetween was a disgrace, especially with the blood test Team there was no compassion. There was no patient privacy and the fact that It took four people to take my blood because the other nurses did not have the patience. The last Doctor that managed to take my blood was then distracted and I thought the needle was actually going to break my arm because he wasn’t looking directly at what he was doing.

I was sent there by my consultant who was on call but when I got to the hospital I mentioned this to 4 different people and they did not listen nor did they attempt to call him therefore I was at A&E 14:30 to 3 o’clock in the morning. The doctor that saw me last and then ended up calling my consultant why my consultant was at home sleeping if they had listened to me in the first place I would’ve seen him when I first arrived at the hospital.

Queen's Hospital 2024-04-25 Person 3 5 0

All staff were wonderful and I could see they were under pressure. However, the communication was poor, I had to answer the same questions over and over again, and then the result I received was helpful but the follow up was awful.

My paperwork was lost which meant I've missed out on booking a CT scan as advised by the doctor who saw me. There is no record of my visit on my records and the doctor I spoke to had said he was going to book me in but didn't. So now I'm two weeks into my diagnosis and have just been left to deal with it after the antibiotics ran out.

Queen's Hospital 2024-04-25 Person 4 5 0

I was delerious when I arrived, I was looked after appropriately at all times

Have specialist training.is diabetes

Queen's Hospital 2024-04-25 Person 1 5 0

I am on chemotherapy. Need isolation. Tried to put me in a cubicle with five other people with chairs one foot apart. Told me I had no choice so had to refuse. So put on corner of walk way

You could make staff aware of the red chemo card we have to carry and make them understand we are are very low in our immune system.